Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 09, 2024 - 17:00 UTC
Scheduled
On October 9-10, 2024 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be two (2) separate periods of downtime lasting approximately 1 minute each. These two periods of downtime will occur within the same ~4 hour maintenance window.
During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.
Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:
US: 9 October 2024, 09:00-13:00 UTC Australia: 9 October 2024, 14:00-18:00 UTC Singapore: 9 October 2024, 15:00-19:00 UTC China: 9 October 2024, 17:00-21:00 UTC Japan: 9 October 2024, 17:00-21:00 UTC Europe: 10 October 2024, 00:00-04:00 UTC Russia: 10 October 2024, 00:00-04:00 UTC
Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.
Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
If you have any questions, please contact your Akamai Identity Cloud representative.