All Systems Operational
About This Site
Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate product releases for the AIC service. You can subscribe to service notices using the above link.
This page is no longer be used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.
Australia
Operational
Canada
Operational
China
Operational
Europe
Operational
Japan
Operational
Russia
Operational
Singapore
Operational
United States
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Expected downtime for Identity Cloud - NA Region
Oct 9, 2024 09:00-13:00 UTC
On October 9-10, 2024 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be two (2) separate periods of downtime lasting approximately 1 minute each. These two periods of downtime will occur within the same ~4 hour maintenance window.
During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.
Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:
US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC
Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.
Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
If you have any questions, please contact your Akamai Identity Cloud representative.
Posted on Sep 18, 2024 - 17:43 UTC
During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.
Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:
US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC
Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.
Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
If you have any questions, please contact your Akamai Identity Cloud representative.
Posted on Sep 18, 2024 - 17:43 UTC
Expected downtime for Identity Cloud - Australia Region
Oct 9, 2024 14:00-18:00 UTC
On October 9-10, 2024 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be two (2) separate periods of downtime lasting approximately 1 minute each. These two periods of downtime will occur within the same ~4 hour maintenance window.
During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.
Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:
US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC
Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.
Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
If you have any questions, please contact your Akamai Identity Cloud representative.
Posted on Sep 18, 2024 - 17:36 UTC
During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.
Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:
US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC
Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.
Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
If you have any questions, please contact your Akamai Identity Cloud representative.
Posted on Sep 18, 2024 - 17:36 UTC
Expected downtime for Identity Cloud - Singapore Region
Oct 9, 2024 15:00-19:00 UTC
On October 9-10, 2024 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be two (2) separate periods of downtime lasting approximately 1 minute each. These two periods of downtime will occur within the same ~4 hour maintenance window.
During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.
Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:
US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC
Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.
Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
If you have any questions, please contact your Akamai Identity Cloud representative.
Posted on Sep 18, 2024 - 17:42 UTC
During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.
Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:
US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC
Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.
Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
If you have any questions, please contact your Akamai Identity Cloud representative.
Posted on Sep 18, 2024 - 17:42 UTC
Identity Cloud Planned Maintenance - 09 October 2024 Release Notice - Week 41
Oct 9, 2024 16:00-20:00 UTC
The Identity Cloud will undergo maintenance on Oct 9, 2024 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:
- The Console user interface will undergo dependency updates. The service will remain functional during the update.
- The Customer Insights database will undergo maintenance. During this window, the service will be available but reports may use cached data.
* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.
* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.
* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Posted on Oct 04, 2024 - 13:30 UTC
- The Console user interface will undergo dependency updates. The service will remain functional during the update.
- The Customer Insights database will undergo maintenance. During this window, the service will be available but reports may use cached data.
* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.
* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.
* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Posted on Oct 04, 2024 - 13:30 UTC
Expected downtime for Identity Cloud - China Region
Oct 9, 2024 17:00-21:00 UTC
On October 9-10, 2024 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be two (2) separate periods of downtime lasting approximately 1 minute each. These two periods of downtime will occur within the same ~4 hour maintenance window.
During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.
Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:
US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC
Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.
Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
If you have any questions, please contact your Akamai Identity Cloud representative.
Posted on Sep 18, 2024 - 17:37 UTC
During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.
Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:
US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC
Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.
Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
If you have any questions, please contact your Akamai Identity Cloud representative.
Posted on Sep 18, 2024 - 17:37 UTC
Expected downtime for Identity Cloud - Tokyo Region
Oct 9, 2024 17:00-21:00 UTC
On October 9-10, 2024 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be two (2) separate periods of downtime lasting approximately 1 minute each. These two periods of downtime will occur within the same ~4 hour maintenance window.
During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.
Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:
US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC
Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.
Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
If you have any questions, please contact your Akamai Identity Cloud representative.
Posted on Sep 18, 2024 - 17:40 UTC
During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.
Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:
US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC
Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.
Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
If you have any questions, please contact your Akamai Identity Cloud representative.
Posted on Sep 18, 2024 - 17:40 UTC
Expected downtime for Identity Cloud - Russian Region
Oct 10, 2024 00:00-04:00 UTC
On October 9-10, 2024 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be two (2) separate periods of downtime lasting approximately 1 minute each. These two periods of downtime will occur within the same ~4 hour maintenance window.
During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.
Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:
US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC
Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.
Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
If you have any questions, please contact your Akamai Identity Cloud representative.
Posted on Sep 18, 2024 - 17:41 UTC
During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.
Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:
US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC
Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.
Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
If you have any questions, please contact your Akamai Identity Cloud representative.
Posted on Sep 18, 2024 - 17:41 UTC
Expected downtime for Identity Cloud - EU Region
Oct 10, 2024 00:00-04:00 UTC
On October 9-10, 2024 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be two (2) separate periods of downtime lasting approximately 1 minute each. These two periods of downtime will occur within the same ~4 hour maintenance window.
During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.
Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:
US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC
Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.
Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
If you have any questions, please contact your Akamai Identity Cloud representative.
Posted on Sep 18, 2024 - 17:39 UTC
During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.
Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:
US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC
Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.
Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
If you have any questions, please contact your Akamai Identity Cloud representative.
Posted on Sep 18, 2024 - 17:39 UTC
Identity Cloud Planned Maintenance - 10 October 2024 Release Notice - Week 41
Oct 10, 2024 08:00-12:00 UTC
The Identity Cloud will undergo maintenance on Oct 10, 2024 at 08:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:
- The Webhooks database will undergo maintenance. During this window the service will remain functional, events will continue to send, but configuration may be offline for ~60 seconds.
* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.
* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.
* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Posted on Oct 04, 2024 - 13:36 UTC
- The Webhooks database will undergo maintenance. During this window the service will remain functional, events will continue to send, but configuration may be offline for ~60 seconds.
* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.
* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.
* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Posted on Oct 04, 2024 - 13:36 UTC