All Systems Operational

About This Site

Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate product releases for the AIC service. You can subscribe to service notices using the above link.

This page is no longer be used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.

Australia Operational
Canada Operational
China Operational
Europe Operational
Japan Operational
Russia Operational
Singapore Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Identity Cloud will undergo maintenance on Dec 4, 2024 at 8:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The Akamai Identity Cloud Social Login Dashboard will undergo an update to its operating system. During this maintenance, the service will behave and operate normally.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Posted on Nov 27, 2024 - 00:01 UTC
The Identity Cloud will undergo maintenance on Dec 4, 2024 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The Configuration Service will undergo dependency updates and defect patches related to creating new entity types, deleting policies, and updating the OIDC client name. The service will remain functional during the update.
- The Registration Service will undergo maintenance to update platform reCAPTCHA settings. These changes are non-functional and will be transparent to customers and end users.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Posted on Nov 27, 2024 - 00:03 UTC
Past Incidents
Dec 3, 2024

No incidents reported today.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024
Completed - The scheduled maintenance has been completed.
Nov 20, 21:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 16:00 UTC
Scheduled - The Identity Cloud will undergo maintenance on Nov 20, 2024 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- Webhooks v3 will be updated to:
- Introduce a new endpoint that returns a high-level status summary of all events that have been generated for a given webhooks subscription in the last 7 days. Public documentation for this new endpoint can be found here: https://techdocs.akamai.com/identity-cloud/docs/retrieve-data-from-the-events-store#view-a-summary-of-events
- Stop collecting events if a subscription has been deactivated for 45 days
- The service will remain functional during this update.

- Configuration service will be updated to fix a number of defects related to flow field configuration. The service will remain functional during the update.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

If you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here: Global Support Phone Numbers


This maintenance will be implemented sequentially across all regions during the maintenance window, which is expected to require XX hours. The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Nov 15, 15:29 UTC
Completed - The scheduled maintenance has been completed.
Nov 20, 21:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 16:01 UTC
Scheduled - The Identity Cloud will undergo maintenance on Nov 20, 2024 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- Webhooks v3 will be updated to:
- Introduce a new endpoint that returns a high-level status summary of all events that have been generated for a given webhooks subscription in the last 7 days. Public documentation for this new endpoint can be found here: https://techdocs.akamai.com/identity-cloud/docs/retrieve-data-from-the-events-store#view-a-summary-of-events
- Stop collecting events if a subscription has been deactivated for 45 days
- The service will remain functional during this update.

- Configuration service will be updated to fix a number of defects related to flow field configuration. The service will remain functional during the update.

- The Registration Service and Console will undergo infrastructure updates. These changes will be transparent to customers and the service will remain functional during the update.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Nov 15, 15:27 UTC
Nov 19, 2024

No incidents reported.