All Systems Operational

About This Site

Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate upcoming product releases and the operational status of the AIC service. You can subscribe to service notices using the above link.

Below is the Availability Status of each Data Region.

Australia Operational
90 days ago
99.95 % uptime
Today
Brazil Operational
90 days ago
99.95 % uptime
Today
Canada Operational
90 days ago
99.95 % uptime
Today
China Operational
90 days ago
99.95 % uptime
Today
Europe Operational
90 days ago
99.95 % uptime
Today
Japan Operational
90 days ago
99.95 % uptime
Today
Russia Operational
90 days ago
99.95 % uptime
Today
Singapore Operational
90 days ago
99.95 % uptime
Today
United States Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - REMINDER: Important changes are underway for our social login configuration dashboard, also known as the Engage dashboard. After 19 AUGUST 2021, the Analytics component of the dashboard will no longer be available.

Instead, customers should adopt Customer Insights (CI), which is a much more robust, accurate, and secure alternative that is available now for use.

If you currently use Analytics in the Engage dashboard, we recommend you prepare by taking the following actions:

- Download analytics for future reference - Visit the Engage dashboard before August 19. You can export your data about Users, Interactions, and Providers if you’d like.

- Review your Customer Insights - If there is data in the Engage Analytics that you’d like to continue tracking, make sure CI is configured to view this information as desired. Note that the standard dashboards in CI already include social provider (IDP) data.

- Don’t have Customer Insights? Reach out to your Akamai Identity Cloud representative to request your CI instance. It is included with the standard Identity Cloud package.
Jul 30, 14:38 UTC
Update - Fixed schedule date printed in title
Jul 19, 14:16 UTC
Scheduled - Important changes are underway for our social login configuration dashboard, also known as the Engage dashboard. After 19 AUGUST 2021, the Analytics component of the dashboard will no longer be available.

Instead, customers should adopt Customer Insights (CI), which is a much more robust, accurate, and secure alternative that is available now for use.

If you currently use Analytics in the Engage dashboard, we recommend you prepare by taking the following actions:

- Download analytics for future reference - Visit the Engage dashboard before August 19. You can export your data about Users, Interactions, and Providers if you’d like.

- Review your Customer Insights - If there is data in the Engage Analytics that you’d like to continue tracking, make sure CI is configured to view this information as desired. Note that the standard dashboards in CI already include social provider (IDP) data.

- Don’t have Customer Insights? Reach out to your Akamai Identity Cloud representative to request your CI instance. It is included with the standard Identity Cloud package.
Jul 16, 15:45 UTC
Past Incidents
Aug 3, 2021

No incidents reported today.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Postmortem - Read details
Jul 23, 12:56 UTC
Resolved - Service recovered, we're continuing to monitor closely.
Jul 22, 17:29 UTC
Update - We've identified emergency measures that will allow us to recover Capture API service, and are in progress applying it everywhere. In some certain regions, the Capture service is already partially or fully recovered.
We're currently investigating additional methods to restore all services.
Jul 22, 16:36 UTC
Investigating - The AIC Platform across all regions are currently affected by a DNS failure, we're currently investigating the root cause and actively working to restore the service.
Jul 22, 16:29 UTC
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.