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Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate product releases for the AIC service. You can subscribe to service notices using the above link.

This page is no longer be used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.

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Scheduled Maintenance
The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 18 AUGUST 2022 starting at 17:00 UTC and lasting for ~4 hours. The service will remain operational during this period with no disruptions expected for any AIC service.

- When: 18 AUGUST 2022, 17:00 UTC
- What: The Hosted Login Service will be updated, in all Hosted Login supported regions, with a small set of changes relating to security, failure validation, bug fixes, and 3rd party library updates. All changes will be transparent to customers.
- Component Area(s)*: Hosted Login
- Duration/Impact: The service will remain operational during this period without any expected impact.

* From September 6th through September 13th, 2022, the Identity Cloud Engineering team will be performing major updates to databases that store the end user profiles. These updates will require 30 to 60 minutes of downtime depending on the complexity of performing the upgrade. For more information please visit: https://techdocs.akamai.com/identity-cloud/docs/major-upgrade-scheduled

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center (https://identitydocs.akamai.com/home/proposed-release-categories) site.

* An archive of previous releases can be found here on the Identity Docs site.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Posted on Aug 15, 21:33 UTC
Beginning September 6, 2022 the Identity Cloud databases that store user profile records will all be upgraded to a newer major version of PostgreSQL. This upgrade requires each database to be offline for 30-to-60 minutes. During that time, users won’t be able to login or register, and customers won’t be able to access user records by using Identity Cloud APIs. Don’t confuse this operation with a minor version upgrade, an upgrade that typically requires about 60 seconds of downtime. This is a major version upgrade that, again, requires 30-to-60 minutes of downtime.

Why is this upgrade happening?
Every 3-to-4 years, databases within the Identity Cloud need to undergo a major upgrade in order to remain on supported versions of PostgreSQL. This year, Amazon Web Services (AWS) requires outdated PostgreSQL versions to be upgraded by November 11, 2022. If the databases aren’t upgraded prior to that cutoff date, AWS will automatically upgrade each database sometime after November 11th.
Performing this upgrade enables the databases to remain on current versions of PostgreSQL for another 3-to-4 years.

Why is this upgrade happening now?
Given the November 11, 2022 hard date, Akamai prefers to perform these upgrades during times of relatively low customer activity. Typically these low activity times occur right before the end of summer, and before customers start preparing for their fall and winter campaigns.

What’s the impact of this upgrade?
In our testing, each database typically takes about 20 minutes to upgrade. However, experience shows that a few of the upgrades might take longer. Because of that, customers should expect a downtime window of 30-to-60 minutes. During this downtime, the database will be offline. That prevents the following activities:
- Registration
- Authentication
- API access to records

Users who are already logged in are typically unaffected when the database goes offline. The users most likely to be affected are those trying to log on after the database has gone offline, or users trying to create a new account. Logins and registration will be allowed as soon as the database comes back online.
Note that the actual upgrade is carried out by AWS but is initiated by Akamai.

Project timeline
Akamai performs upgrades during region-specific low traffic times. The upgrades take place over the course of several days, which enables Akamai to target specific regions at specific times, and to learn from each region along the way. The project timeline details can be found on Tech Docs - https://techdocs.akamai.com/identity-cloud/docs/major-upgrade-scheduled

Posted on Aug 16, 20:52 UTC
Beginning September 6, 2022 the Identity Cloud databases that store user profile records will all be upgraded to a newer major version of PostgreSQL. This upgrade requires each database to be offline for 30-to-60 minutes. During that time, users won’t be able to login or register, and customers won’t be able to access user records by using Identity Cloud APIs. Don’t confuse this operation with a minor version upgrade, an upgrade that typically requires about 60 seconds of downtime. This is a major version upgrade that, again, requires 30-to-60 minutes of downtime.

Why is this upgrade happening?
Every 3-to-4 years, databases within the Identity Cloud need to undergo a major upgrade in order to remain on supported versions of PostgreSQL. This year, Amazon Web Services (AWS) requires outdated PostgreSQL versions to be upgraded by November 11, 2022. If the databases aren’t upgraded prior to that cutoff date, AWS will automatically upgrade each database sometime after November 11th.
Performing this upgrade enables the databases to remain on current versions of PostgreSQL for another 3-to-4 years.

Why is this upgrade happening now?
Given the November 11, 2022 hard date, Akamai prefers to perform these upgrades during times of relatively low customer activity. Typically these low activity times occur right before the end of summer, and before customers start preparing for their fall and winter campaigns.

What’s the impact of this upgrade?
In our testing, each database typically takes about 20 minutes to upgrade. However, experience shows that a few of the upgrades might take longer. Because of that, customers should expect a downtime window of 30-to-60 minutes. During this downtime, the database will be offline. That prevents the following activities:
- Registration
- Authentication
- API access to records

Users who are already logged in are typically unaffected when the database goes offline. The users most likely to be affected are those trying to log on after the database has gone offline, or users trying to create a new account. Logins and registration will be allowed as soon as the database comes back online.
Note that the actual upgrade is carried out by AWS but is initiated by Akamai.

Project timeline
Akamai performs upgrades during region-specific low traffic times. The upgrades take place over the course of several days, which enables Akamai to target specific regions at specific times, and to learn from each region along the way. The project timeline details can be found on Tech Docs - https://techdocs.akamai.com/identity-cloud/docs/major-upgrade-scheduled

Posted on Aug 16, 20:54 UTC
Beginning September 6, 2022 the Identity Cloud databases that store user profile records will all be upgraded to a newer major version of PostgreSQL. This upgrade requires each database to be offline for 30-to-60 minutes. During that time, users won’t be able to login or register, and customers won’t be able to access user records by using Identity Cloud APIs. Don’t confuse this operation with a minor version upgrade, an upgrade that typically requires about 60 seconds of downtime. This is a major version upgrade that, again, requires 30-to-60 minutes of downtime.

Why is this upgrade happening?
Every 3-to-4 years, databases within the Identity Cloud need to undergo a major upgrade in order to remain on supported versions of PostgreSQL. This year, Amazon Web Services (AWS) requires outdated PostgreSQL versions to be upgraded by November 11, 2022. If the databases aren’t upgraded prior to that cutoff date, AWS will automatically upgrade each database sometime after November 11th.
Performing this upgrade enables the databases to remain on current versions of PostgreSQL for another 3-to-4 years.

Why is this upgrade happening now?
Given the November 11, 2022 hard date, Akamai prefers to perform these upgrades during times of relatively low customer activity. Typically these low activity times occur right before the end of summer, and before customers start preparing for their fall and winter campaigns.

What’s the impact of this upgrade?
In our testing, each database typically takes about 20 minutes to upgrade. However, experience shows that a few of the upgrades might take longer. Because of that, customers should expect a downtime window of 30-to-60 minutes. During this downtime, the database will be offline. That prevents the following activities:
- Registration
- Authentication
- API access to records

Users who are already logged in are typically unaffected when the database goes offline. The users most likely to be affected are those trying to log on after the database has gone offline, or users trying to create a new account. Logins and registration will be allowed as soon as the database comes back online.
Note that the actual upgrade is carried out by AWS but is initiated by Akamai.

Project timeline
Akamai performs upgrades during region-specific low traffic times. The upgrades take place over the course of several days, which enables Akamai to target specific regions at specific times, and to learn from each region along the way. The project timeline details can be found on Tech Docs - https://techdocs.akamai.com/identity-cloud/docs/major-upgrade-scheduled

Posted on Aug 16, 20:56 UTC
Beginning September 6, 2022 the Identity Cloud databases that store user profile records will all be upgraded to a newer major version of PostgreSQL. This upgrade requires each database to be offline for 30-to-60 minutes. During that time, users won’t be able to login or register, and customers won’t be able to access user records by using Identity Cloud APIs. Don’t confuse this operation with a minor version upgrade, an upgrade that typically requires about 60 seconds of downtime. This is a major version upgrade that, again, requires 30-to-60 minutes of downtime.

Why is this upgrade happening?
Every 3-to-4 years, databases within the Identity Cloud need to undergo a major upgrade in order to remain on supported versions of PostgreSQL. This year, Amazon Web Services (AWS) requires outdated PostgreSQL versions to be upgraded by November 11, 2022. If the databases aren’t upgraded prior to that cutoff date, AWS will automatically upgrade each database sometime after November 11th.
Performing this upgrade enables the databases to remain on current versions of PostgreSQL for another 3-to-4 years.

Why is this upgrade happening now?
Given the November 11, 2022 hard date, Akamai prefers to perform these upgrades during times of relatively low customer activity. Typically these low activity times occur right before the end of summer, and before customers start preparing for their fall and winter campaigns.

What’s the impact of this upgrade?
In our testing, each database typically takes about 20 minutes to upgrade. However, experience shows that a few of the upgrades might take longer. Because of that, customers should expect a downtime window of 30-to-60 minutes. During this downtime, the database will be offline. That prevents the following activities:
- Registration
- Authentication
- API access to records

Users who are already logged in are typically unaffected when the database goes offline. The users most likely to be affected are those trying to log on after the database has gone offline, or users trying to create a new account. Logins and registration will be allowed as soon as the database comes back online.
Note that the actual upgrade is carried out by AWS but is initiated by Akamai.

Project timeline
Akamai performs upgrades during region-specific low traffic times. The upgrades take place over the course of several days, which enables Akamai to target specific regions at specific times, and to learn from each region along the way. The project timeline details can be found on Tech Docs - https://techdocs.akamai.com/identity-cloud/docs/major-upgrade-scheduled

Posted on Aug 16, 20:58 UTC
Beginning September 6, 2022 the Identity Cloud databases that store user profile records will all be upgraded to a newer major version of PostgreSQL. This upgrade requires each database to be offline for 30-to-60 minutes. During that time, users won’t be able to login or register, and customers won’t be able to access user records by using Identity Cloud APIs. Don’t confuse this operation with a minor version upgrade, an upgrade that typically requires about 60 seconds of downtime. This is a major version upgrade that, again, requires 30-to-60 minutes of downtime.

Why is this upgrade happening?
Every 3-to-4 years, databases within the Identity Cloud need to undergo a major upgrade in order to remain on supported versions of PostgreSQL. This year, Amazon Web Services (AWS) requires outdated PostgreSQL versions to be upgraded by November 11, 2022. If the databases aren’t upgraded prior to that cutoff date, AWS will automatically upgrade each database sometime after November 11th.
Performing this upgrade enables the databases to remain on current versions of PostgreSQL for another 3-to-4 years.

Why is this upgrade happening now?
Given the November 11, 2022 hard date, Akamai prefers to perform these upgrades during times of relatively low customer activity. Typically these low activity times occur right before the end of summer, and before customers start preparing for their fall and winter campaigns.

What’s the impact of this upgrade?
In our testing, each database typically takes about 20 minutes to upgrade. However, experience shows that a few of the upgrades might take longer. Because of that, customers should expect a downtime window of 30-to-60 minutes. During this downtime, the database will be offline. That prevents the following activities:
- Registration
- Authentication
- API access to records

Users who are already logged in are typically unaffected when the database goes offline. The users most likely to be affected are those trying to log on after the database has gone offline, or users trying to create a new account. Logins and registration will be allowed as soon as the database comes back online.
Note that the actual upgrade is carried out by AWS but is initiated by Akamai.

Project timeline
Akamai performs upgrades during region-specific low traffic times. The upgrades take place over the course of several days, which enables Akamai to target specific regions at specific times, and to learn from each region along the way. The project timeline details can be found on Tech Docs - https://techdocs.akamai.com/identity-cloud/docs/major-upgrade-scheduled

Posted on Aug 16, 20:59 UTC
Past Incidents
Aug 17, 2022

No incidents reported today.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.