All Systems Operational

About This Site

Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate upcoming product releases and the operational status of the AIC service. You can subscribe to service notices using the above link.

Below is the Availability Status of each Data Region.

Australia Operational
90 days ago
100.0 % uptime
Today
Brazil Operational
90 days ago
100.0 % uptime
Today
Canada Operational
90 days ago
100.0 % uptime
Today
China Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
Japan Operational
90 days ago
100.0 % uptime
Today
Russia Operational
90 days ago
100.0 % uptime
Today
Singapore Operational
90 days ago
100.0 % uptime
Today
United States Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 17 JUNE 2021 starting at 17:00 UTC. Updates will be completed in about 4 hours sequentially across all global data centers. The service will remain operational during this period with no disruptions expected for any AIC service.

The AIC platform release for June 17 will be a global release consisting of all regions.
There is no downtime anticipated or planned for this release.
There are no functional changes that require customer action or awareness.

- When: 17 JUNE 2021, 17:00 UTC
- What: The registration service will undergo enhancements and maintenance changes as part of the introduction of the Unique Password History capability, which will be available to Identity Cloud customers in the July timeframe. In addition, the authentication and token services will undergo enhancements and maintenance changes in preparation for future Hosted Login session management improvements. Lastly, a fix to resolve an issue with the custom provider display names has been resolved.
- Component Area(s)*: Registration, OpenID Connect, Hosted Login
- Duration/Impact: During the 4 hour maintenance window, requests will be serviced normally, no anticipated or planned downtime.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center (https://identitydocs.akamai.com/home/proposed-release-categories) site.

No impact to service is anticipated during this change. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

** In early July ‘21, the webhooks service for the Identity Cloud will release an improvement giving our customers the ability to trigger the redelivery of specific events which have previously failed. As part of the deployment of the new capability, a small period of downtime (less than 15 minutes) will be required for the Webhooks v3.x configuration service. During this time, the configuration service will be unavailable for adding or changing existing subscriptions. Event delivery for existing subscriptions will NOT be impacted. Additional details will be made available as the release date approaches.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Posted on Jun 14, 23:25 UTC
Past Incidents
Jun 16, 2021

No incidents reported today.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Completed - The scheduled maintenance has been completed.
Jun 10, 21:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 17:00 UTC
Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 10 JUNE 2021 starting at 17:00 UTC. Updates will be completed in about 4 hours sequentially across all global data centers. The service will remain operational during this period with no disruptions expected for any AIC service.

The AIC platform release for June 10 will be a global release consisting of all regions.
There is no downtime anticipated or planned for this release.
There are no functional changes that require customer action or awareness.

- When: 10 JUNE 2021, 17:00 UTC
- What: The registration service will undergo enhancements and maintenance changes as part of the introduction of the Unique Password History capability, which will be available to Identity Cloud customers in late June.
- Component Area(s)*: Registration
- Duration/Impact: During the 4 hour maintenance window, requests will be serviced normally, no anticipated or planned downtime.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center (https://identitydocs.akamai.com/home/proposed-release-categories) site.

No impact to service is anticipated during this change. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here. https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp

** In early July ‘21, the webhooks service for the Identity Cloud will release an improvement giving our customers the ability to trigger the redelivery of specific events which have previously failed. As part of the deployment of the new capability, a small period of downtime (less than 15 minutes) will be required for the Webhooks v3.x configuration service. During this time, the configuration service will be unavailable for adding or changing existing subscriptions. Event delivery for existing subscriptions will NOT be impacted. Additional details will be made available as the release date approaches.
Jun 7, 22:45 UTC
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021
Completed - The scheduled maintenance has been completed.
Jun 3, 19:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 17:00 UTC
Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 03 JUNE 2021 starting at 17:00 UTC. Updates will be completed in about 4 hours sequentially across all global data centers. The service will remain operational during this period with no disruptions expected for any AIC service.

The AIC platform release for June 03 will be a global release consisting of all regions.
There is no downtime anticipated or planned for this release.
There are no functional changes that require customer action or awareness.

- When: 03 JUNE 2021, 17:00 UTC
- What: Hosted Login has a number of maintenance changes to prepare for propagating the unique password error codes and future session checking. In addition, the Registration Service is being updated to prepare for propagating the unique password error codes.
- Component Area(s)*: Hosted Login & Registration Services
- Duration/Impact: During the 4 hour maintenance window, requests will be serviced normally, no anticipated or planned downtime.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center (https://identitydocs.akamai.com/home/proposed-release-categories) site.

No impact to service is anticipated during this change. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
May 28, 20:16 UTC
Jun 2, 2021

No incidents reported.