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Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate product releases for the AIC service. You can subscribe to service notices using the above link.

This page is no longer be used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 07 JULY 2022 starting at 17:00 UTC and lasting for ~4 hours. The service will remain operational during this period with no disruptions expected for any AIC service.

- When: 07 JULY 2022, 17:00 UTC
- What: The Hosted Login service will be updated to address a less common race condition in the manage profile action which could place the browser in a bad state. The release will also include additional dependency updates and improvements for future functionality. In addition, the API service for the Console will be updated to activate additional CSRF prevention.
- Component Area(s)*: Hosted Login, Console
- Duration/Impact: The service will remain operational during this period without any expected impact.

* From August 1st through August 9, 2022, the Identity Cloud Engineering team will be performing major updates to databases that store the end user profiles. These updates will require 30 to 60 minutes of downtime depending on the complexity of performing the upgrade. For more information please visit: https://identitydocs.akamai.com/home/major-upgrade-scheduled-for-august

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center (https://identitydocs.akamai.com/home/proposed-release-categories) site.

* An archive of previous releases can be found here on the Identity Docs site.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Posted on Jul 4, 19:16 UTC
From August 1 through August 9, 2022, the Identity Cloud Engineering team will be performing major updates to databases that store end user profiles. These updates will require 30 to 60 minutes of downtime depending on the complexity of the upgrade.

What
The Identity Cloud databases that store the end user profile records will be upgraded to a newer major version of PostgreSQL. This upgrade will take the databases offline for 30 to 60 minutes. During the upgrade, end users will not be able to register or login, and customers will not be able to access records by using the API.
This operation shouldn't be confused with a minor upgrade that typically requires approximately 60 seconds of downtime. This is a major version upgrade that will require 30 to 60 minutes of downtime.

Why
Every 3 to 4 years, databases within the Identity Cloud need to go through a major upgrade in order to remain on supported versions of PostgreSQL. AWS requires outgoing PostgreSQL versions to be upgraded by November 11, 2022. If databases are not upgraded prior to Nov 11, AWS will upgrade them automatically soon after. Performing this upgrade now allows the databases to remain on current versions of PostgreSQL for another 3 to 4 years.

Timing
Given the November 11, 2022 hard date, Akamai is planning to perform these upgrades during low customer activity for the year; this is typically the end of summer before customers start to prepare for their fall and winter campaigns.

Impact
The actual upgrade takes place on AWS but is initiated by Akamai. In our testing, each database will typically take about 20 minutes to complete the upgrade. However, experience shows that a few of the databases being upgraded will take longer, so we try to set customer expectations to a 30 to 60 minute window. During this time, the database will be offline, which prevents the following activities:
Registration
Authentication
API access to records
Users who are logged in and already have a session should remain logged in and have access.

Project Timeline
Akamai will perform the upgrades during region-specific low traffic times. The upgrades will take place over the course of several days, which enables Akamai to target specific regions at specific times, and to learn from each region along the way.
Additional maintenance details will be shared via the Identity Cloud Status Page service. For more information please visit: https://identitydocs.akamai.com/home/major-upgrade-scheduled-for-august.

Posted on Jun 29, 21:00 UTC
From August 1 through August 9, 2022, the Identity Cloud Engineering team will be performing major updates to databases that store end user profiles. These updates will require 30 to 60 minutes of downtime depending on the complexity of the upgrade.

What
The Identity Cloud databases that store the end user profile records will be upgraded to a newer major version of PostgreSQL. This upgrade will take the databases offline for 30 to 60 minutes. During the upgrade, end users will not be able to register or login, and customers will not be able to access records by using the API.
This operation shouldn't be confused with a minor upgrade that typically requires approximately 60 seconds of downtime. This is a major version upgrade that will require 30 to 60 minutes of downtime.

Why
Every 3 to 4 years, databases within the Identity Cloud need to go through a major upgrade in order to remain on supported versions of PostgreSQL. AWS requires outgoing PostgreSQL versions to be upgraded by November 11, 2022. If databases are not upgraded prior to Nov 11, AWS will upgrade them automatically soon after. Performing this upgrade now allows the databases to remain on current versions of PostgreSQL for another 3 to 4 years.

Timing
Given the November 11, 2022 hard date, Akamai is planning to perform these upgrades during low customer activity for the year; this is typically the end of summer before customers start to prepare for their fall and winter campaigns.

Impact
The actual upgrade takes place on AWS but is initiated by Akamai. In our testing, each database will typically take about 20 minutes to complete the upgrade. However, experience shows that a few of the databases being upgraded will take longer, so we try to set customer expectations to a 30 to 60 minute window. During this time, the database will be offline, which prevents the following activities:
Registration
Authentication
API access to records
Users who are logged in and already have a session should remain logged in and have access.

Project Timeline
Akamai will perform the upgrades during region-specific low traffic times. The upgrades will take place over the course of several days, which enables Akamai to target specific regions at specific times, and to learn from each region along the way.
Additional maintenance details will be shared via the Identity Cloud Status Page service. For more information please visit: https://identitydocs.akamai.com/home/major-upgrade-scheduled-for-august.

Posted on Jun 29, 21:02 UTC
From August 1 through August 9, 2022, the Identity Cloud Engineering team will be performing major updates to databases that store end user profiles. These updates will require 30 to 60 minutes of downtime depending on the complexity of the upgrade.

What
The Identity Cloud databases that store the end user profile records will be upgraded to a newer major version of PostgreSQL. This upgrade will take the databases offline for 30 to 60 minutes. During the upgrade, end users will not be able to register or login, and customers will not be able to access records by using the API.
This operation shouldn't be confused with a minor upgrade that typically requires approximately 60 seconds of downtime. This is a major version upgrade that will require 30 to 60 minutes of downtime.

Why
Every 3 to 4 years, databases within the Identity Cloud need to go through a major upgrade in order to remain on supported versions of PostgreSQL. AWS requires outgoing PostgreSQL versions to be upgraded by November 11, 2022. If databases are not upgraded prior to Nov 11, AWS will upgrade them automatically soon after. Performing this upgrade now allows the databases to remain on current versions of PostgreSQL for another 3 to 4 years.

Timing
Given the November 11, 2022 hard date, Akamai is planning to perform these upgrades during low customer activity for the year; this is typically the end of summer before customers start to prepare for their fall and winter campaigns.

Impact
The actual upgrade takes place on AWS but is initiated by Akamai. In our testing, each database will typically take about 20 minutes to complete the upgrade. However, experience shows that a few of the databases being upgraded will take longer, so we try to set customer expectations to a 30 to 60 minute window. During this time, the database will be offline, which prevents the following activities:
Registration
Authentication
API access to records
Users who are logged in and already have a session should remain logged in and have access.

Project Timeline
Akamai will perform the upgrades during region-specific low traffic times. The upgrades will take place over the course of several days, which enables Akamai to target specific regions at specific times, and to learn from each region along the way.
Additional maintenance details will be shared via the Identity Cloud Status Page service. For more information please visit: https://identitydocs.akamai.com/home/major-upgrade-scheduled-for-august.

Posted on Jun 29, 21:04 UTC
From August 1 through August 9, 2022, the Identity Cloud Engineering team will be performing major updates to databases that store end user profiles. These updates will require 30 to 60 minutes of downtime depending on the complexity of the upgrade.

What
The Identity Cloud databases that store the end user profile records will be upgraded to a newer major version of PostgreSQL. This upgrade will take the databases offline for 30 to 60 minutes. During the upgrade, end users will not be able to register or login, and customers will not be able to access records by using the API.
This operation shouldn't be confused with a minor upgrade that typically requires approximately 60 seconds of downtime. This is a major version upgrade that will require 30 to 60 minutes of downtime.

Why
Every 3 to 4 years, databases within the Identity Cloud need to go through a major upgrade in order to remain on supported versions of PostgreSQL. AWS requires outgoing PostgreSQL versions to be upgraded by November 11, 2022. If databases are not upgraded prior to Nov 11, AWS will upgrade them automatically soon after. Performing this upgrade now allows the databases to remain on current versions of PostgreSQL for another 3 to 4 years.

Timing
Given the November 11, 2022 hard date, Akamai is planning to perform these upgrades during low customer activity for the year; this is typically the end of summer before customers start to prepare for their fall and winter campaigns.

Impact
The actual upgrade takes place on AWS but is initiated by Akamai. In our testing, each database will typically take about 20 minutes to complete the upgrade. However, experience shows that a few of the databases being upgraded will take longer, so we try to set customer expectations to a 30 to 60 minute window. During this time, the database will be offline, which prevents the following activities:
Registration
Authentication
API access to records
Users who are logged in and already have a session should remain logged in and have access.

Project Timeline
Akamai will perform the upgrades during region-specific low traffic times. The upgrades will take place over the course of several days, which enables Akamai to target specific regions at specific times, and to learn from each region along the way.
Additional maintenance details will be shared via the Identity Cloud Status Page service. For more information please visit: https://identitydocs.akamai.com/home/major-upgrade-scheduled-for-august.

Posted on Jun 29, 21:07 UTC
From August 1 through August 9, 2022, the Identity Cloud Engineering team will be performing major updates to databases that store end user profiles. These updates will require 30 to 60 minutes of downtime depending on the complexity of the upgrade.

What
The Identity Cloud databases that store the end user profile records will be upgraded to a newer major version of PostgreSQL. This upgrade will take the databases offline for 30 to 60 minutes. During the upgrade, end users will not be able to register or login, and customers will not be able to access records by using the API.
This operation shouldn't be confused with a minor upgrade that typically requires approximately 60 seconds of downtime. This is a major version upgrade that will require 30 to 60 minutes of downtime.

Why
Every 3 to 4 years, databases within the Identity Cloud need to go through a major upgrade in order to remain on supported versions of PostgreSQL. AWS requires outgoing PostgreSQL versions to be upgraded by November 11, 2022. If databases are not upgraded prior to Nov 11, AWS will upgrade them automatically soon after. Performing this upgrade now allows the databases to remain on current versions of PostgreSQL for another 3 to 4 years.

Timing
Given the November 11, 2022 hard date, Akamai is planning to perform these upgrades during low customer activity for the year; this is typically the end of summer before customers start to prepare for their fall and winter campaigns.

Impact
The actual upgrade takes place on AWS but is initiated by Akamai. In our testing, each database will typically take about 20 minutes to complete the upgrade. However, experience shows that a few of the databases being upgraded will take longer, so we try to set customer expectations to a 30 to 60 minute window. During this time, the database will be offline, which prevents the following activities:
Registration
Authentication
API access to records
Users who are logged in and already have a session should remain logged in and have access.

Project Timeline
Akamai will perform the upgrades during region-specific low traffic times. The upgrades will take place over the course of several days, which enables Akamai to target specific regions at specific times, and to learn from each region along the way.
Additional maintenance details will be shared via the Identity Cloud Status Page service. For more information please visit: https://identitydocs.akamai.com/home/major-upgrade-scheduled-for-august.

Posted on Jun 29, 21:09 UTC
Past Incidents
Jul 6, 2022

No incidents reported today.

Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022
Completed - The scheduled maintenance has been completed.
Jun 30, 19:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 17:00 UTC
Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 30 JUNE 2022 starting at 17:00 UTC and lasting for ~4 hours. The service will remain operational during this period with no disruptions expected for any AIC service.

- When: 30 JUNE 2022, 17:00 UTC
- What: The Registration Service will be updated to introduce a new setting to allow defining an allow list of redirect URIs.
- Component Area(s)*: Registration
- Duration/Impact: The service will remain operational during this period without any expected impact.

* From August 1st through August 9, 2022, the Identity Cloud Engineering team will be performing major updates to databases that store the end user profiles. These updates will require 30 to 60 minutes of downtime depending on the complexity of performing the upgrade. For more information please visit: https://identitydocs.akamai.com/home/major-upgrade-scheduled-for-august

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center (https://identitydocs.akamai.com/home/proposed-release-categories) site.

* An archive of previous releases can be found here on the Identity Docs site.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Jun 27, 22:13 UTC
Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.