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About This Site

Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate product releases for the AIC service. You can subscribe to service notices using the above link.

This page is no longer be used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.

Australia Operational
Canada Operational
China Operational
Europe Operational
Japan Operational
Russia Operational
Singapore Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Identity Cloud Planned Maintenance - 18 February 2026 Release Notice - Week 08 (Infrastructure) Feb 18, 2026 09:00-13:00 UTC

The Identity Cloud will undergo maintenance on February 18th, 2026 at 9:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The API Gateway at https://v1.api.[region].janrain.com will undergo maintenance on its service cache. Functionality will remain the same after the update and the service will operate normally during the update.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Posted on Feb 13, 2026 - 13:40 UTC

Identity Cloud Planned Maintenance - 18 February 2026 Release Notice - Week 08 Feb 18, 2026 17:00-21:00 UTC

The Identity Cloud will undergo maintenance on February 18th, 2026 at 17:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The Hosted Login Service will undergo improvements to its validation of 2fa codes. The service will remain functional during the update.
- The Configuration Service will undergo maintenance to update its dependencies. During this update, the service will behave and operate normally
- The SAML Service will undergo maintenance to update its dependencies. During this update, the platform will behave and operate normally.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Posted on Feb 13, 2026 - 13:41 UTC
Feb 16, 2026

No incidents reported today.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026
Identity Cloud Planned Maintenance - 11 February 2026 Release Notice - Week 07
Completed - The scheduled maintenance has been completed.
Feb 11, 22:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 17:00 UTC
Scheduled - The Identity Cloud will undergo maintenance on February 11th, 2026 at 17:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The API Gateway at https://v1.api.[region].janrain.com will be updated to prepare for a future move to a new service cache. Functionality will remain the same after the update and the service will operate normally during the update.
- The browser interface for the Console will receive updated dependencies and a fix for a defect in the Manage Schemas section. This defect allows an Agent to select the “Reverse Index” option for attribute types that do not support this feature. During the update, the Console will continue to operate normally.
- The Hosted Login Service will be updated to address a defect introduced in last week’s release that causes an error response when a user attempts to “verify” their 2fa method by updating their profile to the same value as was already set (e.g., attempting to verify a 2fa email with the same email). The service will also undergo an update to remove a deprecated Redis cache. The service will operate normally and remain functional during the update.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Feb 6, 14:02 UTC
Feb 10, 2026
AWS Operational DNS Issues
Resolved - AWS has confirmed full recovery for DNS resolution errors at 2:34 PM PST.
Feb 10, 22:57 UTC
Monitoring - An AWS DNS issue affecting CloudFront distributions occurred from approximately 1:00 PM to 2:00 PM PST. This global issue may have caused end users to retry loading pages in their browsers or devices for successful access.

The issue now appears to be resolved. We are continuing to monitor the situation to ensure Identity Cloud remains fully operational.

From AWS - https://health.aws.amazon.com/health/status
Increased Error Rates and Latencies
Feb 10 1:58 PM PST We can confirm significant recovery for the DNS resolution errors for CloudFront distributions. Customers are still experiencing delays propagating changes to CloudFront distributions. We continue to work toward full recovery and will provide additional information in the next 30-60 minutes.

Feb 10 1:46 PM PST We are seeing early signs of recovery, and continue to work toward full recovery.

Feb 10 1:40 PM PST We can confirm errors for DNS resolution for some CloudFront distributions. During this time, customers may receive an NXDOMAIN response. Additionally, customers may also experience delayed propagation for changes to CloudFront distributions. We have identified the root cause of the issue and are actively working on multiple paths to resolving the errors. We have verified that our initial mitigation effort on a portion of the affected subsystem was successful, and we are actively working toward performing that mitigation across the fleet. We recommend customers continue to retry any failed requests while we work toward mitigation. A few services that use CloudFront distributions for delivering content may also be affected at this time.

Feb 10 1:15 PM PST We are investigating DNS resolution failures for some specific CloudFront distributions. We are actively investigating and will provide additional information in the next 30-60 minutes.
Feb 10, 22:33 UTC
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026
Identity Cloud Planned Maintenance - 04 February 2026 Release Notice - Week 06
Completed - The scheduled maintenance has been completed.
Feb 4, 21:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 17:00 UTC
Scheduled - The Identity Cloud will undergo maintenance on February 4th, 2026 at 17:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The Console’s supporting services will be updated to read entity type audit logs from a new location. Also, the middleware for the Console will undergo dependency updates. During this update, the Console and supporting service will behave and operate normally.
- The browser interface for the Console will be updated to address a display defect in the assigned applications for agents with the Registration Experience Manager role and to update dependencies. During this update, the Console will behave and operate normally.
- The Hosted Login Service will undergo improvements to its validation of 2fa codes and address a defect related to “Trusted Devices”. The service will also undergo updates to its dependencies and additional 2fa metrics. The service will remain functional during the update.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Jan 30, 14:07 UTC
Identity Cloud Planned Maintenance - 04 February 2026 Release Notice - Week 06 (Infrastructure)
Completed - The scheduled maintenance has been completed.
Feb 4, 11:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 09:00 UTC
Scheduled - The Identity Cloud will undergo maintenance on February 4th, 2026 at 9:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The Social Authentication Service will undergo maintenance on its service cache. During this process, the system will switch from the current cache to a new one, which may take up to 60 seconds. End users who attempt to log in during the failover may encounter an error and should retry logging in if this occurs.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Jan 30, 14:06 UTC
Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

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