All Systems Operational

About This Site

Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate product releases for the AIC service. You can subscribe to service notices using the above link.

This page is no longer be used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.

Australia Operational
Canada Operational
China Operational
Europe Operational
Japan Operational
Russia Operational
Singapore Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2024

No incidents reported today.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024
Completed - The scheduled maintenance has been completed.
Feb 12, 22:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 17:00 UTC
Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 12 FEBRUARY 2024 starting at 17:00 UTC and lasting for ~4 hours. The updates will be made to all Identity Cloud regions unless otherwise noted. Please note that some deployments will be held back from Tokyo as this region does not have the most current version of the Hosted Login service.

Authentication Service Maintenance
- What: The Authentication Service will be updated so that the Token and Token Introspection endpoints now check and proactively delete Online grants when they detect missing sessions. If the session is gone, it ensures all tokens bound to that session are deleted.
- Component Area(s)*: OpenID Connect

NOTE: This release will not be deployed to the Tokyo region

Social Profile Management Maintenance
- What: The Social Profile Service will be updated to ensure that presented Online access tokens are still valid. If the session is gone, it ensures all tokens bound to that session are deleted. Additional logging and dependency updates are included.
- Component Area(s)*: OpenID Connect

NOTE: This release will not be deployed to the Tokyo region

Customer Configuration Service Maintenance
- What: The Configuration Service will be expanded to support setting offline access in token policies. This release also includes dependency updates.
- Component Area(s)*: Configuration: OIDC clients and policies

Registration Service Maintenance
- What: The Registration Service will be updated to now enforce a limit to the depth of nested attributes (objects and plurals) on the entityType.create and entityType.addAttribute endpoints. Attribute nesting will now be limited to a depth of 5 attributes. (See note in Techdocs.) Existing attributes that exceed this nesting limit will continue to be supported, however attempts to add attributes that exceed the nesting limit will not be honored.
- Component Area(s)*: Registration

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

If you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here: Global Support Phone Numbers

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Feb 7, 21:28 UTC
Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.

Feb 8, 2024
Completed - The scheduled maintenance has been completed.
Feb 8, 10:57 UTC
Verifying - Verification is currently underway for the maintenance items.
Feb 8, 10:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 10:00 UTC
Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 08 FEBRUARY 2024 starting at 10:00 UTC and lasting for 1 hour. During this maintenance window, social logins may be impacted for ~10 minutes. End users may see a social login fail and if so, will need to retry their login. We apologize for any short-lived inconvenience this may cause.

Engage DB Maintenance
- When: 08 FEBRUARY 2024, 10:00 UTC
- What: The Engage DB will undergo maintenance and may be offline for 5 to 10 minutes during the maintenance window.
- Component Area(s)*: Social Authentication
- Duration/Impact: Maintenance window for 1 hour. End users may see 5-10 minutes of DB downtime during the window. End users will need to retry auth if impacted.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Jan 19, 23:44 UTC