All Systems Operational

About This Site

Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate product releases for the AIC service. You can subscribe to service notices using the above link.

This page is no longer be used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.

Australia Operational
Canada Operational
China Operational
Europe Operational
Japan Operational
Russia Operational
Singapore Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Identity Cloud will undergo maintenance on Jun 20, 2024 at 8:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:
- The registration service will undergo infrastructure maintenance. During this maintenance, the service will behave and operate normally. However, if a user attempts to register or login at this time they may have to retry in a worst case scenario.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Posted on Jun 17, 2024 - 23:10 UTC
The Identity Cloud will undergo maintenance on Jun 20, 2024 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:
- The Registration Service will undergo changes to improve performance and dependency updates.
- The Console user interface will be updated to resolve a number of defects in the settings editor and Manage Profiles section.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Posted on Jun 17, 2024 - 23:07 UTC
The Identity Cloud will undergo maintenance on Jun 20, 2024 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:
- The Registration Service will undergo changes to improve performance and dependency updates. The service will remain functional during the update.
- The Console user interface will be updated to resolve a number of defects in the settings editor and Manage Profiles section. The service will remain functional during the update.

The Identity Cloud will undergo maintenance on Jun 20, 2024 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:
The Registration Service will undergo changes to improve performance and dependency updates.
The Console user interface will be updated to resolve a number of defects in the settings editor and Manage Profiles section.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Posted on Jun 17, 2024 - 23:05 UTC
Past Incidents
Jun 18, 2024

No incidents reported today.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 20:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 16:00 UTC
Scheduled - The Identity Cloud will undergo maintenance on June 13, 2024 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The registration service will undergo maintenance on its service cache. This cache maintenance requires a failover from the current cache to a new cache which can take up to 60 seconds. End users attempting to login while the failover is taking place, may see an error and will need to retry their login if so.
- Authentication service will be updated to update a case where introspection of an invalid token returned a 500 error. The service will now return a status 200 and response of { "active": false } to align with the Introspection Response portion of the OAuth 2.0 Token Introspection specification.
- Configuration service will be updated to fix validation of the email_sender_address validation.
- The Console user interface will be updated to resolve a number of defects in the settings editor and Manage Profiles section.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Jun 10, 22:21 UTC
Completed - The scheduled maintenance has been completed.
Jun 13, 20:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 10, 22:23 UTC
Scheduled - The Identity Cloud will undergo maintenance on June 13, 2024 at 17:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The registration service will undergo maintenance on its service cache. This cache maintenance requires a failover from the current cache to a new cache which can take up to 60 seconds. End users attempting to login while the failover is taking place, may see an error and will need to retry their login if so.
- Configuration service will be updated to fix validation of the email_sender_address validation. The service will remain functional during the update.
- The Console user interface will be updated to resolve a number of defects in the settings editor and Manage Profiles section. The service will remain functional during the update.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Jun 13, 17:00 UTC
Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024
Completed - The scheduled maintenance has been completed.
Jun 7, 15:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 16:00 UTC
Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 06 JUNE 2024 starting at 16:00 UTC and lasting for ~4 hours. The updates will be made to all Identity Cloud regions unless otherwise noted.

Console API Maintenance
- When: 06 JUNE 2024, 16:00 UTC
- What: The Console API will be updated to replace references to Janrain in emails with Akamai Identity Cloud and to update the services dependencies.
- Duration/Impact: The service will remain operational during this period.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Jun 3, 21:54 UTC
Jun 6, 2024
Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.