All Systems Operational

About This Site

Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate upcoming product releases and the operational status of the AIC service. You can subscribe to services notices using the above link.

Below is the Availability Status of each Data Region.

Australia Operational
Social Login Operational
Registration Operational
Identity Services Operational
Customer Insights (analytics) Operational
Console ? Operational
Configuration API Operational
Webhooks Operational
Canada Operational
Social Login Operational
Registration Operational
Single Sign On Operational
Identity Services Operational
Engagement Operational
Console Operational
Customer Insights (Analytics) Operational
Configuration API Operational
Webhoooks Operational
China Operational
Social Login Operational
Registration Operational
Single Sign On Operational
Console ? Operational
Configuration API Operational
Hosted Login Operational
China SMS ? Operational
Europe Operational
Social Login Operational
Registration Operational
Single Sign On Operational
Engagement Operational
Customer Insights (analytics) Operational
Console ? Operational
Configuration API Operational
Webhooks Operational
Hosted Login Operational
Japan Operational
Configuration API Operational
Console Operational
Customer Insights (Analytics) Operational
Engagement Operational
Hosted Login Operational
Identity Services Operational
Registration Operational
Single Sign On Operational
Social Login Operational
Russia Operational
Latin America Operational
Social Login Operational
Registration Operational
Single Sign On Operational
Console ? Operational
Configuration API Operational
Webhooks Operational
United States Operational
Social Login Operational
Registration Operational
Single Sign On Operational
Identity Services Operational
Engagement Operational
Customer Insights (analytics) Operational
Console ? Operational
Configuration API Operational
Webhooks Operational
Hosted Login Operational
Singapore Data Region Operational
Registration Operational
Configuration API Operational
Legacy Dashboard ? Operational
Single Sign On Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Identity Cloud Planned Maintenance - 13 May 2021 Release Notice - Week 20 May 13, 17:00-21:00 UTC
The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 13 MAY 2021 starting at 17:00 UTC. Updates will be completed in about 4 hours sequentially across all global data centers. The service will remain operational during this period with no disruptions expected for any AIC service.

The AIC platform release for May 13 will be a global release consisting of all regions.
There is no downtime anticipated or planned for this release.
There are no functional changes that require customer action or awareness.

- When: 13 MAY 2021, 17:00 UTC
- What: The Webhooks service (v3) will undergo a series of maintenance improvements in preparation for the upcoming event redelivery capability.
Component Area(s)*: Webhooks v3
- Duration/Impact: During the 4 hour maintenance window, requests will be serviced normally, no anticipated or planned downtime.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center (https://identitydocs.akamai.com/home/proposed-release-categories) site.

No impact to service is anticipated during this change. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Posted on May 10, 22:07 UTC
Identity Cloud Planned Update to Status Page May 13, 17:00-18:00 UTC
The Akamai Identity Cloud (AIC) Status Page will undergo a planned update on 13-05-2021 starting at 17:00 UTC. The intent of this update is to simplify the status page for ease of use and more meaningful status information. As such, many individual components will be removed in favor of region-specific status tracking.

This update will be implemented for all regions during the maintenance window, which is expected to require 1 hour. All services will remain operational during this period.

IMPORTANT! Because components are being removed from the status page, PLEASE REVIEW YOUR SUBSCRIPTIONS after the update to ensure you will still receive status notifications for the regions you care about. You may need to update your subscriptions to continue receiving notifications.

To review and manage your subscriptions, you can do either of the following:
- Use the "Manage your subscriptions" link you were provided the last time you subscribed.
- Go to https://aic.status.akamai.com and click the "Subscribe to Updates" button to re-subscribe. If you enter an email or phone number that is already subscribed, this will take you to the page to manage your existing subscription.

If you experience an issue during or shortly after this planned change please contact AkaTec at the numbers listed here: https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Posted on May 7, 00:55 UTC
Past Incidents
May 11, 2021

No incidents reported today.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021
Identity Cloud Planned Maintenance - 05 May 2021 Release Notice - Week 19
Completed - The scheduled maintenance has been completed.
May 5, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 17:00 UTC
Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 05 MAY 2021 starting at 17:00 UTC. Updates will be completed in about 4 hours sequentially across all global data centers. The service will remain operational during this period with no disruptions expected for any AIC service.

The AIC platform release for May 05 will be a global release consisting of all regions.
There is no downtime anticipated or planned for this release.
There are no functional changes that require customer action or awareness.

- When: 05 MAY 2021, 17:00 UTC
- What: A maintenance release of the Authentication service will include several bug fixes, introduction of error hinting, and an updated discovery document. The release will also introduce patches and a new version of the underlying OS. This is a carryover release from last week’s maintenance.
- Component Area(s): Authentication
- Duration/Impact: During the 4 hour maintenance window, requests will be serviced normally, no anticipated or planned downtime.

In the coming weeks Akamai will be updating the Identity Cloud StatusPage as follows:
- Removing references to Janrain
- Changing notifications to originate from noreply@akamai.com
- Optimizing the page layout and links
- Rebranding the page to Akamai-sanctioned color, fonts and logos

At this time there’s no changes required on your part. However, please check your spam filters to ensure you receive emails sent from the above sender.

No impact to service is anticipated during this change. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
May 3, 19:08 UTC
May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Identity Cloud Planned Maintenance.- 29 Apr 2021 Release Notice - Week 18
Completed - The scheduled maintenance has been completed.
Apr 29, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 29, 16:15 UTC
Scheduled - ** Update 4-29-2021 The maintenance updates for the Authentication service will not be released today as planned, but will be rescheduled for a later date. **

The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 29 APRIL 2021 starting at 17:00 UTC. Updates will be completed in about 4 hours sequentially across all global data centers. The service will remain operational during this period with no disruptions expected for any AIC service.

The AIC platform release for April 29 will be a global release consisting of all regions.
There is no downtime anticipated or planned for this release.
There are no functional changes that require customer action or awareness.

- When: 29 APRIL 2021, 17:00 UTC
- What: A maintenance release of the Authentication service will include several bug fixes, introduction of error hinting, and an updated discovery document. The release will also introduce patches and a new version of the underlying OS. In addition, the Tokens service will include increased entropy for authorization codes and will introduce patches and a new version of the underlying OS.
- Component Area(s): Authentication, Tokens
- Duration/Impact: During the 4 hour maintenance window, requests will be serviced normally, no anticipated or planned downtime.

In the coming weeks Akamai will be updating the Identity Cloud StatusPage as follows:
- Removing references to Janrain
- Changing notifications to originate from noreply@akamai.com
- Optimizing the page layout and links
- Rebranding the page to Akamai-sanctioned color, fonts and logos

At this time there’s no changes required on your part. However, please check your spam filters to ensure you receive emails sent from the above sender.

No impact to service is anticipated during this change. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Apr 26, 22:19 UTC
Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

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