All Systems Operational
About This Site
Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate upcoming product releases and the operational status of the AIC service. You can subscribe to service notices using the above link.
Below is the Availability Status of each Data Region.
Australia
Operational
Brazil
Operational
Canada
Operational
China
Operational
Europe
Operational
Japan
Operational
Russia
Operational
Singapore
Operational
United States
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Identity Cloud Planned Maintenance - 09 August 2021 Release Notice - Week 33
Aug 9, 16:00-20:00 UTC
The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 09 AUGUST 2021 starting at 16:00 UTC. The service will remain operational during this period with no disruptions expected for any AIC service.
- When: 09 AUGUST 2021, 16:00 UTC
- What: In preparation for an upcoming feature capability, which will allow Identity Cloud customers to modify the behavior of the SAML “request_authn_context” configuration setting, the Customer Configuration Service will undergo several maintenance updates and enhancements as well as a migration of existing configuration settings. The new SAML configuration capability will be available in a subsequent release, currently planned for August 12th, 2021.
- Component Area(s)*: Custom Providers
- Duration/Impact: During the 4 hour maintenance window, requests will be serviced normally, no anticipated or planned downtime.
* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center (https://identitydocs.akamai.com/home/proposed-release-categories) site.
If you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Posted on Aug 4, 20:41 UTC
- When: 09 AUGUST 2021, 16:00 UTC
- What: In preparation for an upcoming feature capability, which will allow Identity Cloud customers to modify the behavior of the SAML “request_authn_context” configuration setting, the Customer Configuration Service will undergo several maintenance updates and enhancements as well as a migration of existing configuration settings. The new SAML configuration capability will be available in a subsequent release, currently planned for August 12th, 2021.
- Component Area(s)*: Custom Providers
- Duration/Impact: During the 4 hour maintenance window, requests will be serviced normally, no anticipated or planned downtime.
* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center (https://identitydocs.akamai.com/home/proposed-release-categories) site.
If you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Posted on Aug 4, 20:41 UTC
DEPRECATION NOTICE - Engage Analytics
Aug 19, 16:00-17:00 UTC
Update -
REMINDER: Important changes are underway for our social login configuration dashboard, also known as the Engage dashboard. After 19 AUGUST 2021, the Analytics component of the dashboard will no longer be available.
Instead, customers should adopt Customer Insights (CI), which is a much more robust, accurate, and secure alternative that is available now for use.
If you currently use Analytics in the Engage dashboard, we recommend you prepare by taking the following actions:
- Download analytics for future reference - Visit the Engage dashboard before August 19. You can export your data about Users, Interactions, and Providers if you’d like.
- Review your Customer Insights - If there is data in the Engage Analytics that you’d like to continue tracking, make sure CI is configured to view this information as desired. Note that the standard dashboards in CI already include social provider (IDP) data.
- Don’t have Customer Insights? Reach out to your Akamai Identity Cloud representative to request your CI instance. It is included with the standard Identity Cloud package.
Jul 30, 14:38 UTC
Instead, customers should adopt Customer Insights (CI), which is a much more robust, accurate, and secure alternative that is available now for use.
If you currently use Analytics in the Engage dashboard, we recommend you prepare by taking the following actions:
- Download analytics for future reference - Visit the Engage dashboard before August 19. You can export your data about Users, Interactions, and Providers if you’d like.
- Review your Customer Insights - If there is data in the Engage Analytics that you’d like to continue tracking, make sure CI is configured to view this information as desired. Note that the standard dashboards in CI already include social provider (IDP) data.
- Don’t have Customer Insights? Reach out to your Akamai Identity Cloud representative to request your CI instance. It is included with the standard Identity Cloud package.
Jul 30, 14:38 UTC
Update -
Fixed schedule date printed in title
Jul 19, 14:16 UTC
Jul 19, 14:16 UTC
Scheduled -
Important changes are underway for our social login configuration dashboard, also known as the Engage dashboard. After 19 AUGUST 2021, the Analytics component of the dashboard will no longer be available.
Instead, customers should adopt Customer Insights (CI), which is a much more robust, accurate, and secure alternative that is available now for use.
If you currently use Analytics in the Engage dashboard, we recommend you prepare by taking the following actions:
- Download analytics for future reference - Visit the Engage dashboard before August 19. You can export your data about Users, Interactions, and Providers if you’d like.
- Review your Customer Insights - If there is data in the Engage Analytics that you’d like to continue tracking, make sure CI is configured to view this information as desired. Note that the standard dashboards in CI already include social provider (IDP) data.
- Don’t have Customer Insights? Reach out to your Akamai Identity Cloud representative to request your CI instance. It is included with the standard Identity Cloud package.
Jul 16, 15:45 UTC
Instead, customers should adopt Customer Insights (CI), which is a much more robust, accurate, and secure alternative that is available now for use.
If you currently use Analytics in the Engage dashboard, we recommend you prepare by taking the following actions:
- Download analytics for future reference - Visit the Engage dashboard before August 19. You can export your data about Users, Interactions, and Providers if you’d like.
- Review your Customer Insights - If there is data in the Engage Analytics that you’d like to continue tracking, make sure CI is configured to view this information as desired. Note that the standard dashboards in CI already include social provider (IDP) data.
- Don’t have Customer Insights? Reach out to your Akamai Identity Cloud representative to request your CI instance. It is included with the standard Identity Cloud package.
Jul 16, 15:45 UTC