All Systems Operational

About This Site

Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate product releases for the AIC service. You can subscribe to service notices using the above link.

This page is no longer be used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.

Australia Operational
Brazil Operational
Canada Operational
China Operational
Europe Operational
Japan Operational
Russia Operational
Singapore Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 26 MAY 2022 starting at 17:00 UTC and lasting for ~4 hours. The service will remain operational during this period with no disruptions expected for any AIC service.

- When: 26 MAY 2022, 17:00 UTC
- What: The Social Authentication service will undergo a minor maintenance change to remove legacy dashboard analytics.
- Component Area(s)*: Social Authentication
- Duration/Impact: The service will remain operational during this period, however, the Legacy Engage Dashboard will stop showing Social Authentication Analytics going forward. This is in conjunction with the previous statements regarding the Legacy Dashboard and the plans to remove analytics.


** Advanced Release Notification **

On June 9th, 2022, Amazon is forcing a minor DB upgrade to all customers. For the Identity Cloud, this will result in upgrades taking place for Webhooks v3, Customer Insights, and Registration. Each one of these databases will need to have two minor upgrades, one after the other. This will result in two 1 minute offline periods (downtime) during the overall hour window for the maintenance event.

For Webhooks, all events will queue up and be served immediately following the downtime. There will be no impact to event dispatch; however, any customer attempting to configure a webhook during this time may see an error and if so, will need to retry their action.

For Customer Insights, events will queue up and be delivered immediately following the downtime. Given that the reports are cached, customers will not see any noticeable impact during this upgrade.

For Registration, authentication and registration will both be offline during the downtime which end users may notice. These upgrades will happen during low traffic times so the impact will be as small as possible. Any end user that sees an error will need to retry their action depending on what it was.

The upgrades will be performed on June 9th as follows (all times are UTC):

- EU: 00:00
- Canada: 08:00
- US: 09:00
- Brazil: 10:00
- Australia: 14:00
- Singapore: 15:00
- China: 17:00
- Japan: 17:00

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center site https://identitydocs.akamai.com/home/proposed-release-categories

* An archive of previous releases can be found here on the Identity Docs site
https://identitydocs.akamai.com/home/release-notes

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here
https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp

Posted on May 23, 22:59 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 23, 23:19 UTC
Scheduled - Identity Cloud Planned Maintenance Notice (Europe Region) - 9 June 2022 - Week 24

The Akamai Identity Cloud (AIC) will undergo minor database upgrades required by AWS on 9 JUNE 2022. The upgrade will be completed in about 1 hour and will be applied during low traffic times. There are no functional changes needing customer action, but two small windows of downtime (~1 min each) will be required. The upgrades will be applied at the following time:

- When: 9 JUNE 2022, 00:00 UTC

- What: The Akamai Identity Cloud is performing database upgrades required by AWS. The maintenance activity is expected to last one (1) hour with two (2) small periods of downtime for each DB. Each downtime will last approximately one (1) minute each. So, each DB will see 2 minutes of downtime in two 1 minute increments over the course of the maintenance window.

- Component Area(s)*: Customer Insights, Registration, Webhooks

- Duration/Impact:
- For Customer Insights, events will queue up and be delivered immediately following the downtime. Given that the reports are cached, customers will not see any noticeable impact during this upgrade.

- For Webhooks, all events will queue up and be served immediately following the downtime. There will be no impact to event dispatch; however, any customer attempting to configure a webhook during this time may see an error and if so, will need to retry their action.

- For Registration, authentication and registration will both be offline during the downtime which end users may notice. These upgrades will happen during low traffic times so the impact will be as small as possible. Any end user that sees an error will need to retry their action depending on what it was.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center site https://identitydocs.akamai.com/home/proposed-release-categories

If you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp

May 23, 23:12 UTC
The Akamai Identity Cloud (AIC) will undergo minor database upgrades required by AWS on 9 JUNE 2022. The upgrade will be completed in about 1 hour and will be applied during low traffic times. There are no functional changes needing customer action, but two small windows of downtime (~1 min each) will be required. The upgrades will be applied at the following time:

- When: 9 JUNE 2022, 08:00 UTC

- What: The Akamai Identity Cloud is performing database upgrades required by AWS. The maintenance activity is expected to last one (1) hour with two (2) small periods of downtime for each DB. Each downtime will last approximately one (1) minute each. So, each DB will see 2 minutes of downtime in two 1 minute increments over the course of the maintenance window.

- Component Area(s)*: Customer Insights, Registration, Webhooks

- Duration/Impact:
- For Customer Insights, events will queue up and be delivered immediately following the downtime. Given that the reports are cached, customers will not see any noticeable impact during this upgrade.

- For Webhooks, all events will queue up and be served immediately following the downtime. There will be no impact to event dispatch; however, any customer attempting to configure a webhook during this time may see an error and if so, will need to retry their action.

- For Registration, authentication and registration will both be offline during the downtime which end users may notice. These upgrades will happen during low traffic times so the impact will be as small as possible. Any end user that sees an error will need to retry their action depending on what it was.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center site https://identitydocs.akamai.com/home/proposed-release-categories

If you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp

Posted on May 23, 23:13 UTC
The Akamai Identity Cloud (AIC) will undergo minor database upgrades required by AWS on 9 JUNE 2022. The upgrade will be completed in about 1 hour and will be applied during low traffic times. There are no functional changes needing customer action, but two small windows of downtime (~1 min each) will be required. The upgrades will be applied at the following time:

- When: 9 JUNE 2022, 09:00 UTC

- What: The Akamai Identity Cloud is performing database upgrades required by AWS. The maintenance activity is expected to last one (1) hour with two (2) small periods of downtime for each DB. Each downtime will last approximately one (1) minute each. So, each DB will see 2 minutes of downtime in two 1 minute increments over the course of the maintenance window.

- Component Area(s)*: Customer Insights, Registration, Webhooks

- Duration/Impact:
- For Customer Insights, events will queue up and be delivered immediately following the downtime. Given that the reports are cached, customers will not see any noticeable impact during this upgrade.

- For Webhooks, all events will queue up and be served immediately following the downtime. There will be no impact to event dispatch; however, any customer attempting to configure a webhook during this time may see an error and if so, will need to retry their action.

- For Registration, authentication and registration will both be offline during the downtime which end users may notice. These upgrades will happen during low traffic times so the impact will be as small as possible. Any end user that sees an error will need to retry their action depending on what it was.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center site https://identitydocs.akamai.com/home/proposed-release-categories

If you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp

Posted on May 23, 23:14 UTC
The Akamai Identity Cloud (AIC) will undergo minor database upgrades required by AWS on 9 JUNE 2022. The upgrade will be completed in about 1 hour and will be applied during low traffic times. There are no functional changes needing customer action, but two small windows of downtime (~1 min each) will be required. The upgrades will be applied at the following time:

- When: 9 JUNE 2022, 10:00 UTC

- What: The Akamai Identity Cloud is performing database upgrades required by AWS. The maintenance activity is expected to last one (1) hour with two (2) small periods of downtime for each DB. Each downtime will last approximately one (1) minute each. So, each DB will see 2 minutes of downtime in two 1 minute increments over the course of the maintenance window.

- Component Area(s)*: Customer Insights, Registration, Webhooks

- Duration/Impact:
- For Customer Insights, events will queue up and be delivered immediately following the downtime. Given that the reports are cached, customers will not see any noticeable impact during this upgrade.

- For Webhooks, all events will queue up and be served immediately following the downtime. There will be no impact to event dispatch; however, any customer attempting to configure a webhook during this time may see an error and if so, will need to retry their action.

- For Registration, authentication and registration will both be offline during the downtime which end users may notice. These upgrades will happen during low traffic times so the impact will be as small as possible. Any end user that sees an error will need to retry their action depending on what it was.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center site https://identitydocs.akamai.com/home/proposed-release-categories

If you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp

Posted on May 23, 23:15 UTC
The Akamai Identity Cloud (AIC) will undergo minor database upgrades required by AWS on 9 JUNE 2022. The upgrade will be completed in about 1 hour and will be applied during low traffic times. There are no functional changes needing customer action, but two small windows of downtime (~1 min each) will be required. The upgrades will be applied at the following time:

- When: 9 JUNE 2022, 14:00 UTC

- What: The Akamai Identity Cloud is performing database upgrades required by AWS. The maintenance activity is expected to last one (1) hour with two (2) small periods of downtime for each DB. Each downtime will last approximately one (1) minute each. So, each DB will see 2 minutes of downtime in two 1 minute increments over the course of the maintenance window.

- Component Area(s)*: Customer Insights, Registration, Webhooks

- Duration/Impact:
- For Customer Insights, events will queue up and be delivered immediately following the downtime. Given that the reports are cached, customers will not see any noticeable impact during this upgrade.

- For Webhooks, all events will queue up and be served immediately following the downtime. There will be no impact to event dispatch; however, any customer attempting to configure a webhook during this time may see an error and if so, will need to retry their action.

- For Registration, authentication and registration will both be offline during the downtime which end users may notice. These upgrades will happen during low traffic times so the impact will be as small as possible. Any end user that sees an error will need to retry their action depending on what it was.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center site https://identitydocs.akamai.com/home/proposed-release-categories

If you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp

Posted on May 23, 23:17 UTC
The Akamai Identity Cloud (AIC) will undergo minor database upgrades required by AWS on 9 JUNE 2022. The upgrade will be completed in about 1 hour and will be applied during low traffic times. There are no functional changes needing customer action, but two small windows of downtime (~1 min each) will be required. The upgrades will be applied at the following time:

- When: 9 JUNE 2022, 15:00 UTC

- What: The Akamai Identity Cloud is performing database upgrades required by AWS. The maintenance activity is expected to last one (1) hour with two (2) small periods of downtime for each DB. Each downtime will last approximately one (1) minute each. So, each DB will see 2 minutes of downtime in two 1 minute increments over the course of the maintenance window.

- Component Area(s)*: Customer Insights, Registration, Webhooks

- Duration/Impact:
- For Customer Insights, events will queue up and be delivered immediately following the downtime. Given that the reports are cached, customers will not see any noticeable impact during this upgrade.

- For Webhooks, all events will queue up and be served immediately following the downtime. There will be no impact to event dispatch; however, any customer attempting to configure a webhook during this time may see an error and if so, will need to retry their action.

- For Registration, authentication and registration will both be offline during the downtime which end users may notice. These upgrades will happen during low traffic times so the impact will be as small as possible. Any end user that sees an error will need to retry their action depending on what it was.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center site https://identitydocs.akamai.com/home/proposed-release-categories

If you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp

Posted on May 23, 23:18 UTC
The Akamai Identity Cloud (AIC) will undergo minor database upgrades required by AWS on 9 JUNE 2022. The upgrade will be completed in about 1 hour and will be applied during low traffic times. There are no functional changes needing customer action, but two small windows of downtime (~1 min each) will be required. The upgrades will be applied at the following time:

- When: 9 JUNE 2022, 17:00 UTC

- What: The Akamai Identity Cloud is performing database upgrades required by AWS. The maintenance activity is expected to last one (1) hour with two (2) small periods of downtime for each DB. Each downtime will last approximately one (1) minute each. So, each DB will see 2 minutes of downtime in two 1 minute increments over the course of the maintenance window.

- Component Area(s)*: Customer Insights, Registration, Webhooks

- Duration/Impact:
- For Customer Insights, events will queue up and be delivered immediately following the downtime. Given that the reports are cached, customers will not see any noticeable impact during this upgrade.

- For Webhooks, all events will queue up and be served immediately following the downtime. There will be no impact to event dispatch; however, any customer attempting to configure a webhook during this time may see an error and if so, will need to retry their action.

- For Registration, authentication and registration will both be offline during the downtime which end users may notice. These upgrades will happen during low traffic times so the impact will be as small as possible. Any end user that sees an error will need to retry their action depending on what it was.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center site https://identitydocs.akamai.com/home/proposed-release-categories

If you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp

Posted on May 23, 23:10 UTC
Past Incidents
May 24, 2022

No incidents reported today.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 19:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 17:02 UTC
Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 19 MAY 2022 starting at 17:00 UTC and lasting for ~4 hours. The service will remain operational during this period with no disruptions expected for any AIC service.

- When: 19 MAY 2022, 17:00 UTC
- What: The JavaScript SDK will undergo a small maintenance change to improve registration and authentication.
- Component Area(s)*: Registration
- Duration/Impact: The service will remain operational during this period with no disruptions expected for any AIC service.

** Advanced Release Notification **

On June 9th, 2022, Amazon is forcing a minor DB upgrade to all customers. For the Identity Cloud, this will result in upgrades taking place for Webhooks v3, Customer Insights, and Registration. Each one of these databases will need to have two minor upgrades, one after the other. This will result in two 1 minute offline periods (downtime) during the overall hour window for the maintenance event.

For Webhooks, all events will queue up and be served immediately following the downtime. There will be no impact to event dispatch; however, any customer attempting to configure a webhook during this time may see an error and if so, will need to retry their action.

For Customer Insights, events will queue up and be delivered immediately following the downtime. Given that the reports are cached, customers will not see any noticeable impact during this upgrade.

For Registration, authentication and registration will both be offline during the downtime which end users may notice. These upgrades will happen during low traffic times so the impact will be as small as possible. Any end user that sees an error will need to retry their action depending on what it was.

The upgrades will be performed on June 9th as follows (all times are UTC):

- EU: 00:00
- Canada: 08:00
- US: 09:00
- Brazil: 10:00
- Australia: 14:00
- Singapore: 15:00
- China: 17:00
- Japan: 17:00

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center (https://identitydocs.akamai.com/home/proposed-release-categories) site.

* An archive of previous releases can be found here on the Identity Docs site.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

May 16, 21:12 UTC
May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 22:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 17:00 UTC
Scheduled - The Akamai Identity Cloud (AIC) service will undergo a maintenance update on 12 MAY 2022 starting at 17:00 UTC and lasting for ~4 hours. The service will remain operational during this period with no disruptions expected for any AIC service.

- When: 12 MAY 2022, 17:00 UTC
- What: The browser interface for the Console will undergo a number of maintenance changes including dependency updates and improved CSRF prevention. In addition, the API service for the Console will be updated with improved CSRF prevention and additional internal improvements.
- Component Area(s)*: Console
- Duration/Impact: The service will remain operational during this period with no disruptions expected for any AIC service.

** Advanced Release Notification **

On June 9th, 2022, Amazon is forcing a minor DB upgrade to all customers. For the Identity Cloud, this will result in upgrades taking place for Webhooks v3, Customer Insights, and Registration. Each one of these databases will need to have two minor upgrades, one after the other. This will result in two 1 minute offline periods (downtime) during the overall hour window for the maintenance event.

For Webhooks, all events will queue up and be served immediately following the downtime. There will be no impact to event dispatch; however, any customer attempting to configure a webhook during this time may see an error and if so, will need to retry their action.

For Customer Insights, events will queue up and be delivered immediately following the downtime. Given that the reports are cached, customers will not see any noticeable impact during this upgrade.

For Registration, authentication and registration will both be offline during the downtime which end users may notice. These upgrades will happen during low traffic times so the impact will be as small as possible. Any end user that sees an error will need to retry their action depending on what it was.

The upgrades will be performed on June 9th as follows (all times are UTC):

- EU: 00:00
- Canada: 08:00
- US: 09:00
- Brazil: 10:00
- Australia: 14:00
- Singapore: 15:00
- China: 17:00
- Japan: 17:00

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center (https://identitydocs.akamai.com/home/proposed-release-categories) site.

* An archive of previous releases can be found here on the Identity Docs site.

If you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp

May 9, 22:10 UTC
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.