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All Systems Operational
About This Site
Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate product releases for the AIC service. You can subscribe to service notices using the above link.
This page is no longer be used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.
Australia
Operational
Canada
Operational
China
Operational
Europe
Operational
Japan
Operational
Russia
Operational
Singapore
Operational
United States
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2026
No incidents reported today.
Feb 25, 2026
Completed -
The scheduled maintenance has been completed.
Feb 25, 22:01 UTC
Feb 25, 22:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 17:00 UTC
Feb 25, 17:00 UTC
Scheduled -
The Identity Cloud will undergo maintenance on February 25th, 2026 at 17:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:
- The Configuration services responsible for configuring Social Auth, OIDC Clients, and Policies will be updated to include new versions of dependencies. Functionality will remain unchanged, and the service will continue to operate normally during the update.
* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.
* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.
* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.
* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Feb 20, 14:39 UTC
- The Configuration services responsible for configuring Social Auth, OIDC Clients, and Policies will be updated to include new versions of dependencies. Functionality will remain unchanged, and the service will continue to operate normally during the update.
* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.
* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.
* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.
* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Feb 20, 14:39 UTC
Feb 24, 2026
No incidents reported.
Feb 23, 2026
No incidents reported.
Feb 22, 2026
No incidents reported.
Feb 21, 2026
No incidents reported.
Feb 20, 2026
No incidents reported.
Feb 19, 2026
No incidents reported.
Feb 18, 2026
Completed -
The scheduled maintenance has been completed.
Feb 18, 22:17 UTC
Feb 18, 22:17 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 17:00 UTC
Feb 18, 17:00 UTC
Scheduled -
The Identity Cloud will undergo maintenance on February 18th, 2026 at 17:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:
- The Hosted Login Service will undergo improvements to its validation of 2fa codes. The service will remain functional during the update.
- The Configuration Service will undergo maintenance to update its dependencies. During this update, the service will behave and operate normally
- The SAML Service will undergo maintenance to update its dependencies. During this update, the platform will behave and operate normally.
* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.
* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.
* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.
* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Feb 13, 13:41 UTC
- The Hosted Login Service will undergo improvements to its validation of 2fa codes. The service will remain functional during the update.
- The Configuration Service will undergo maintenance to update its dependencies. During this update, the service will behave and operate normally
- The SAML Service will undergo maintenance to update its dependencies. During this update, the platform will behave and operate normally.
* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.
* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.
* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.
* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Feb 13, 13:41 UTC
Completed -
The scheduled maintenance has been completed.
Feb 18, 12:50 UTC
Feb 18, 12:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 09:00 UTC
Feb 18, 09:00 UTC
Scheduled -
The Identity Cloud will undergo maintenance on February 18th, 2026 at 9:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:
- The API Gateway at https://v1.api.[region].janrain.com will undergo maintenance on its service cache. Functionality will remain the same after the update and the service will operate normally during the update.
* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.
* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.
* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.
* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Feb 13, 13:40 UTC
- The API Gateway at https://v1.api.[region].janrain.com will undergo maintenance on its service cache. Functionality will remain the same after the update and the service will operate normally during the update.
* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.
* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.
* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.
* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Feb 13, 13:40 UTC
Resolved -
This incident has been resolved.
Feb 18, 06:23 UTC
Feb 18, 06:23 UTC
Investigating -
We are currently investigating an issue where Console Agents are encountering intermittent errors when loading the following Console pages:
- Manage applications
- Manage properties
- Manage schemas
- Registration builder
Management of profiles / agents and viewing audit logs does not appear to be impacted.
If an error is encountered, refreshing the page may work as these errors are very intermittent.
Feb 18, 01:52 UTC
- Manage applications
- Manage properties
- Manage schemas
- Registration builder
Management of profiles / agents and viewing audit logs does not appear to be impacted.
If an error is encountered, refreshing the page may work as these errors are very intermittent.
Feb 18, 01:52 UTC
Feb 17, 2026
No incidents reported.
Feb 16, 2026
No incidents reported.
Feb 15, 2026
No incidents reported.
Feb 14, 2026
No incidents reported.
Feb 13, 2026
No incidents reported.
Feb 12, 2026
No incidents reported.
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