On October 15-16, 2025 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be a short period of downtime lasting approximately 60 seconds. This period of downtime will occur within the ~4 hour maintenance window depicted below by region.
During the 1-minute downtime period, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.
Akamai will perform this upgrade to each database during region-specific low traffic times. The following list illustrates the maintenance window for each region:
US: 15 October 2025, 09:00-13:00 UTC Australia: 15 October 2025, 14:00-18:00 UTC Singapore: 15 October 2025, 15:00-19:00 UTC China: 15 October 2025, 17:00-21:00 UTC Japan: 15 October 2025, 17:00-21:00 UTC Europe: 16 October 2025, 00:00-04:00 UTC
Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.
Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
If you have any questions, please contact your Akamai Identity Cloud representative.