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Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate product releases for the AIC service. You can subscribe to service notices using the above link.
This page is no longer be used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.
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Scheduled Maintenance
Identity Cloud Planned Maintenance - 04 February 2026 Release Notice - Week 06 (Infrastructure) Feb 4, 2026 09:00-13:00 UTC
The Identity Cloud will undergo maintenance on February 4th, 2026 at 9:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:
- The Social Authentication Service will undergo maintenance on its service cache. During this process, the system will switch from the current cache to a new one, which may take up to 60 seconds. End users who attempt to log in during the failover may encounter an error and should retry logging in if this occurs.
* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.
* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.
* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.
* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Posted on Jan 30, 2026 - 14:06 UTC
- The Social Authentication Service will undergo maintenance on its service cache. During this process, the system will switch from the current cache to a new one, which may take up to 60 seconds. End users who attempt to log in during the failover may encounter an error and should retry logging in if this occurs.
* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.
* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.
* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.
* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Posted on Jan 30, 2026 - 14:06 UTC
Identity Cloud Planned Maintenance - 04 February 2026 Release Notice - Week 06 Feb 4, 2026 17:00-21:00 UTC
The Identity Cloud will undergo maintenance on February 4th, 2026 at 17:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:
- The Console’s supporting services will be updated to read entity type audit logs from a new location. Also, the middleware for the Console will undergo dependency updates. During this update, the Console and supporting service will behave and operate normally.
- The browser interface for the Console will be updated to address a display defect in the assigned applications for agents with the Registration Experience Manager role and to update dependencies. During this update, the Console will behave and operate normally.
- The Hosted Login Service will undergo improvements to its validation of 2fa codes and address a defect related to “Trusted Devices”. The service will also undergo updates to its dependencies and additional 2fa metrics. The service will remain functional during the update.
* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.
* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.
* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.
* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Posted on Jan 30, 2026 - 14:07 UTC
- The Console’s supporting services will be updated to read entity type audit logs from a new location. Also, the middleware for the Console will undergo dependency updates. During this update, the Console and supporting service will behave and operate normally.
- The browser interface for the Console will be updated to address a display defect in the assigned applications for agents with the Registration Experience Manager role and to update dependencies. During this update, the Console will behave and operate normally.
- The Hosted Login Service will undergo improvements to its validation of 2fa codes and address a defect related to “Trusted Devices”. The service will also undergo updates to its dependencies and additional 2fa metrics. The service will remain functional during the update.
* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.
* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.
* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.
* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.
The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Posted on Jan 30, 2026 - 14:07 UTC