All Systems Operational

About This Site

Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate product releases for the AIC service. You can subscribe to service notices using the above link.

This page is no longer be used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.

Australia Operational
Canada Operational
China Operational
Europe Operational
Japan Operational
Russia Operational
Singapore Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Identity Cloud Planned Maintenance - 03 April 2025 Release Notice - Week 14 (Event, Analytics) Apr 3, 2025 09:00-13:00 UTC

The Identity Cloud will undergo maintenance on April 3rd, 2025 at 9:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The event delivery infrastructure will undergo updates to its operating system. During this maintenance, the platform will behave and operate normally.
- The analytics infrastructure will undergo updates to its operating system. During this maintenance, analytics reporting will behave and operate normally.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.
* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Posted on Mar 31, 2025 - 18:25 UTC

Identity Cloud Planned Maintenance - 03 April 2025 Release Notice - Week 14 (Registration) Apr 3, 2025 16:00-20:00 UTC

The Identity Cloud will undergo maintenance on April 3rd, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The registration infrastructure will undergo maintenance to remove a deprecated microservice. During this update, registration will behave and operate normally.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.
* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Posted on Mar 31, 2025 - 18:26 UTC
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Completed - The scheduled maintenance has been completed.
Mar 19, 20:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 16:00 UTC
Scheduled - The Identity Cloud will undergo maintenance on March 19th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- Customer Insights will undergo operating system updates. These changes will be transparent to customers and the service will remain functional during the update.
- The JavaScript SDK will undergo a small maintenance change to improve social authentication. The change will be transparent and the platform will remain functional during the update.
- The Social Login Dashboard will be updated with a banner message detailing important dates and changes to Social Login related to Identity Cloud End of Life. During this update, the dashboard will behave and operate normally.
- The Google login provider for the Console will be updated. Agents that use this provider will be prompted to reapprove Google on their next login.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.

Mar 19, 16:00 UTC