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About This Site

Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate product releases for the AIC service. You can subscribe to service notices using the above link.

This page is no longer be used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.

Australia Operational
Canada Operational
China Operational
Europe Operational
Japan Operational
Russia Operational
Singapore Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Identity Cloud Planned Maintenance - 23 July 2025 Release Notice - Week 30 Jul 23, 2025 16:00-20:00 UTC

The Identity Cloud will undergo maintenance on July 23rd, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The SAML Service will undergo infrastructure maintenance. These changes will be transparent to customers and the service will remain functional during the update.
- The Hosted Login Service will undergo improvements to its data storage. The service will remain functional during the update.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Posted on Jul 18, 2025 - 16:18 UTC
Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025
Identity Cloud Planned Maintenance - 16 July 2025 Release Notice - Week 29
Completed - The scheduled maintenance has been completed.
Jul 16, 18:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 16:00 UTC
Scheduled - The Identity Cloud will undergo maintenance on July 16th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- Customer Insights will undergo maintenance to update dependencies. These changes will be transparent to customers and the service will remain functional during the update.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Jul 11, 11:54 UTC
Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025
Identity Cloud Planned Maintenance - 09 July 2025 Release Notice - Week 28
Completed - The scheduled maintenance has been completed.
Jul 9, 20:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 16:00 UTC
Scheduled - The Identity Cloud will undergo maintenance on July 9th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- Social Authentication will be updated to add support for Facebook Limited Login. During this update, the service will behave and operate normally
- The Social Authentication Configuration Service will undergo maintenance to update its operating system and dependencies. During this update, the service will behave and operate normally.
- The API Gateway will be updated to clean up an unused route. These changes will be transparent and the gateway will remain functional during this update.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Jul 4, 12:52 UTC
Identity Cloud Planned Maintenance - 09 July 2025 Release Notice - Week 28 (China Only)
Completed - The scheduled maintenance has been completed.
Jul 9, 10:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 09:00 UTC
Scheduled - The Identity Cloud will undergo maintenance on July 9th, 2025 at 9:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The Social Authentication services’ gateway will undergo an update to remove deprecated endpoints. During this maintenance, the service will behave and operate normally.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Jul 4, 12:51 UTC
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

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