All Systems Operational

About This Site

Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate product releases for the AIC service. You can subscribe to service notices using the above link.

This page is no longer be used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.

Australia Operational
Canada Operational
China Operational
Europe Operational
Japan Operational
Russia Operational
Singapore Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 30, 2025

No incidents reported today.

Oct 29, 2025
Identity Cloud Planned Maintenance - 29 October 2025 Release Notice - Week 44
Completed - The scheduled maintenance has been completed.
Oct 29, 18:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 16:00 UTC
Scheduled - The Identity Cloud will undergo maintenance on October 29th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The Social Profile Service will be updated to improve logging and update dependencies. During this maintenance, the service will behave and operate normally.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Oct 24, 11:38 UTC
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
Identity Cloud Planned Maintenance - 22 October 2025 Release Notice - Week 43
Completed - The scheduled maintenance has been completed.
Oct 22, 18:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 16:00 UTC
Scheduled - The Identity Cloud will undergo maintenance on October 22nd, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The supporting API for the Console will undergo updates to its credentials store and improvements to its logging. During this update, the service will behave and operate normally.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on Akamai Techdocs.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Oct 17, 13:43 UTC
Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
Expected downtime for Identity Cloud - EU Region
Completed - The scheduled maintenance has been completed.
Oct 16, 00:23 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 16, 00:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 UTC
Scheduled - On October 15-16, 2025 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be a short period of downtime lasting approximately 60 seconds. This period of downtime will occur within the ~4 hour maintenance window depicted below by region.

During the 1-minute downtime period, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.

Akamai will perform this upgrade to each database during region-specific low traffic times. The following list illustrates the maintenance window for each region:

US: 15 October 2025, 09:00-13:00 UTC
Australia: 15 October 2025, 14:00-18:00 UTC
Singapore: 15 October 2025, 15:00-19:00 UTC
China: 15 October 2025, 17:00-21:00 UTC
Japan: 15 October 2025, 17:00-21:00 UTC
Europe: 16 October 2025, 00:00-04:00 UTC

Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.

Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

If you have any questions, please contact your Akamai Identity Cloud representative.
Sep 19, 17:00 UTC
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