All Systems Operational

About This Site

Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate product releases for the AIC service. You can subscribe to service notices using the above link.

This page is no longer be used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.

Australia Operational
Canada Operational
China Operational
Europe Operational
Japan Operational
Russia Operational
Singapore Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Identity Cloud Planned Maintenance - 16 October 2024 Release Notice - Week 42 Oct 16, 2024 16:00-20:00 UTC
The Identity Cloud will undergo maintenance on Oct 16, 2024 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The supporting API for the Console will be updated to correct defects in the Registration Builder section related to editing options for select and radio buttons and to address dependency updates. The service will remain functional during the update.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Posted on Oct 11, 2024 - 13:36 UTC
Identity Cloud Planned Maintenance - 16 October 2024 Release Notice - Week 42 (China Region) Oct 16, 2024 16:00-20:00 UTC
The Identity Cloud will undergo maintenance on Oct 16, 2024 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The supporting API for the Console will be updated to correct defects in the Registration Builder section related to editing options for select and radio buttons and to address dependency updates. The service will remain functional during the update.
- The infrastructure supporting the Console will undergo maintenance to update the store of certain static assets. These changes will be transparent to customers.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Posted on Oct 11, 2024 - 13:34 UTC
Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Identity Cloud Planned Maintenance - 10 October 2024 Release Notice - Week 41
Completed - The scheduled maintenance has been completed.
Oct 10, 09:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 08:00 UTC
Scheduled - The Identity Cloud will undergo maintenance on Oct 10, 2024 at 08:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The Webhooks database will undergo maintenance. During this window the service will remain functional, events will continue to send, but configuration may be offline for ~60 seconds.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Oct 4, 13:36 UTC
Expected downtime for Identity Cloud - EU Region
Completed - The scheduled maintenance has been completed.
Oct 10, 01:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 UTC
Scheduled - On October 9-10, 2024 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be two (2) separate periods of downtime lasting approximately 1 minute each. These two periods of downtime will occur within the same ~4 hour maintenance window.

During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.

Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:

US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC

Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.

Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

If you have any questions, please contact your Akamai Identity Cloud representative.
Sep 18, 17:39 UTC
Expected downtime for Identity Cloud - Russian Region
Completed - The scheduled maintenance has been completed.
Oct 10, 01:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 UTC
Scheduled - On October 9-10, 2024 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be two (2) separate periods of downtime lasting approximately 1 minute each. These two periods of downtime will occur within the same ~4 hour maintenance window.

During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.

Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:

US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC

Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.

Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

If you have any questions, please contact your Akamai Identity Cloud representative.
Sep 18, 17:41 UTC
Oct 9, 2024
Identity Cloud Planned Maintenance - 09 October 2024 Release Notice - Week 41
Completed - The scheduled maintenance has been completed.
Oct 9, 21:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 16:00 UTC
Scheduled - The Identity Cloud will undergo maintenance on Oct 9, 2024 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The Console user interface will undergo dependency updates. The service will remain functional during the update.
- The Customer Insights database will undergo maintenance. During this window, the service will be available but reports may use cached data.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Oct 4, 13:30 UTC
Expected downtime for Identity Cloud - Tokyo Region
Completed - The scheduled maintenance has been completed.
Oct 9, 17:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 17:00 UTC
Scheduled - On October 9-10, 2024 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be two (2) separate periods of downtime lasting approximately 1 minute each. These two periods of downtime will occur within the same ~4 hour maintenance window.

During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.

Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:

US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC

Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.

Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

If you have any questions, please contact your Akamai Identity Cloud representative.
Sep 18, 17:40 UTC
Expected downtime for Identity Cloud - China Region
Completed - The scheduled maintenance has been completed.
Oct 9, 17:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 17:00 UTC
Scheduled - On October 9-10, 2024 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be two (2) separate periods of downtime lasting approximately 1 minute each. These two periods of downtime will occur within the same ~4 hour maintenance window.

During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.

Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:

US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC

Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.

Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

If you have any questions, please contact your Akamai Identity Cloud representative.
Sep 18, 17:37 UTC
Expected downtime for Identity Cloud - Singapore Region
Completed - The scheduled maintenance has been completed.
Oct 9, 15:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 15:00 UTC
Scheduled - On October 9-10, 2024 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be two (2) separate periods of downtime lasting approximately 1 minute each. These two periods of downtime will occur within the same ~4 hour maintenance window.

During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.

Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:

US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC

Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.

Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

If you have any questions, please contact your Akamai Identity Cloud representative.
Sep 18, 17:42 UTC
Expected downtime for Identity Cloud - Australia Region
Completed - The scheduled maintenance has been completed.
Oct 9, 14:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 14:00 UTC
Scheduled - On October 9-10, 2024 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be two (2) separate periods of downtime lasting approximately 1 minute each. These two periods of downtime will occur within the same ~4 hour maintenance window.

During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.

Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:

US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC

Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.

Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

If you have any questions, please contact your Akamai Identity Cloud representative.
Sep 18, 17:36 UTC
Expected downtime for Identity Cloud - NA Region
Completed - The scheduled maintenance has been completed.
Oct 9, 10:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 09:00 UTC
Scheduled - On October 9-10, 2024 UTC, the Identity Cloud will undergo a mandatory AWS database upgrade in order to benefit from the most current security, privacy, and availability safeguards. During this upgrade, there will be two (2) separate periods of downtime lasting approximately 1 minute each. These two periods of downtime will occur within the same ~4 hour maintenance window.

During the two 1-minute downtime periods, end users will not be able to login, register, or update their profile, and administrators will not be able to access user records or update Capture settings. (OIDC clients and settings are unaffected.) In either case, they will need to wait ~1 minute or less and try again.

Akamai will perform this upgrade to each database during region-specific low traffic times. The following lists the maintenance window for each region:

US: 9 October 2024, 09:00-13:00 UTC
Australia: 9 October 2024, 14:00-18:00 UTC
Singapore: 9 October 2024, 15:00-19:00 UTC
China: 9 October 2024, 17:00-21:00 UTC
Japan: 9 October 2024, 17:00-21:00 UTC
Europe: 10 October 2024, 00:00-04:00 UTC
Russia: 10 October 2024, 00:00-04:00 UTC

Your cooperation in this matter is required and highly appreciated to ensure the excellence of the platform. Thank you for your attention.

Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

If you have any questions, please contact your Akamai Identity Cloud representative.
Sep 18, 17:43 UTC
Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Identity Cloud Planned Maintenance - 03 October 2024 Release Notice - Week 40
Completed - The scheduled maintenance has been completed.
Oct 3, 20:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 16:00 UTC
Scheduled - The Identity Cloud will undergo maintenance on Oct 3, 2024 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- Hosted Login will be updated to support future platform functionality related to user lifecycle management. These changes will be transparent to customers and end users.
- The Configuration Service will undergo dependency updates. The inability to remove the last customClaim entry from a login policy will be corrected. The service will remain functional during the update.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Sep 30, 22:08 UTC
Identity Cloud Planned Maintenance - 03 October 2024 Release Notice - Week 40 (China Region)
Completed - The scheduled maintenance has been completed.
Oct 3, 20:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 16:01 UTC
Scheduled - The Identity Cloud will undergo maintenance on Oct 3, 2024 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- Hosted Login will be updated to support future platform functionality related to user lifecycle management. These changes will be transparent to customers and end users.
- The Configuration Service will undergo dependency updates. The inability to remove the last customClaim entry from a login policy will be corrected. The service will remain functional during the update.
- The infrastructure supporting Social Authentication will undergo maintenance to update the store of certain static assets. These changes will be transparent to customers and end users.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Sep 30, 22:07 UTC
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

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