Akamai Identity Cloud Status

All Systems Operational

About This Site

Welcome to the status page for Akamai Identity Cloud (AIC). This public page is used to communicate product releases for the AIC service. You can subscribe to service notices using the above link.

This page is no longer be used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.

Australia Operational

Canada Operational

China Operational

Europe Operational

Japan Operational

Russia Operational

Singapore Operational

United States Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Identity Cloud Planned Maintenance - 05 February 2025 Release Notice - Week 06 Feb 5, 2025 16:00-20:00 UTC

The Identity Cloud will undergo maintenance on February 5th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The browser interface for the Console will be updated to split management of Agents and management of Invitations into two separate screens. This will allow for easier searching and exporting of Invitations apart from Agents. The Manage Agents link will now open to display two options: Agents, Invitations. Selecting either of these will take you to screens specific to the searching, creation, editing, and exporting of the requested resource.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Posted on Jan 31, 2025 - 16:20 UTC

Past Incidents

Feb 5, 2025

No incidents reported today.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

Identity Cloud Planned Maintenance - 29 January 2025 Release Notice - Week 05

Completed - The scheduled maintenance has been completed.
Jan 29, 20:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 16:00 UTC

Scheduled - The Identity Cloud will undergo maintenance on January 29th, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The Configuration Service will be updated to fix a number of defects related to flow field configuration. The service will remain functional during the update.
- The Registration Service will undergo dependency updates. The service will remain functional during the update.
- The Hosted Login Service will be updated to leverage new session management information for a more consistent experience with trusted devices. The service will remain functional during the update.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Jan 24, 14:38 UTC

Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.

Jan 23, 2025

No incidents reported.

Jan 22, 2025

Identity Cloud Planned Maintenance - 22 January 2025 Release Notice - Week 04

Completed - The scheduled maintenance has been completed.
Jan 22, 19:13 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 16:00 UTC

Scheduled - The Identity Cloud will undergo maintenance on Jan 22, 2025 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The Configuration Service will be updated to fix a number of defects related to flow field configuration. The service will remain functional during the update.
- The Hosted Login Service will be updated to improve support for encoded characters in the “display name” portion of no-reply email addresses. The service will remain functional during the update.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Jan 17, 14:56 UTC

Identity Cloud Planned Maintenance - 22 January 2025 Release Notice - Week 04 (Infrastructure)

Completed - The scheduled maintenance has been completed.
Jan 22, 10:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 09:00 UTC

Scheduled - The Identity Cloud will undergo maintenance on Jan 22, 2025 at 9:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes:

- The Customer Configuration Service will undergo updates to the operating system for its key-value store. During this maintenance, the service will behave and operate normally.

* SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud Certificate Authority Policy on the TechDocs site.

* Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See JavaScript Injection on Techdocs.

* Reminder to please subscribe to our Identity Cloud status page to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS.

The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here.
Jan 17, 14:55 UTC