July 27, 2021
A full RCA has been published that is available to you upon request of your Akamai sales team. This may be shared with your organization under NDA.
Sincerely,
Andrew Ward (CISSP)
July 23, 2021
This service incident that impacted Akamai Identity Cloud (AIC) was a result of the global outage affecting DNS services on the Akamai Enhanced SSL (ESSL) network. The AIC solution relies upon the ESSL network and DNS for service delivery. At this time it appears a software change was implemented that incurred a defect in DNS. The software change was rolled back within an hour and the situation was fully mitigated.
At this time the Akamai incident management team continues to investigate the matter. A Root Cause Analysis (RCA) can be expected in the future, but given the complexity and scale of the this event AIC customers should expect a week or longer may be needed for a RCA to be published by the incident management team.
Sincerely,
Andrew Ward (CISSP)
Sr. Director Product Management
Akamai Technologies, Inc.