Identity Cloud Planned Maintenance Notice (Canada Region) - 9 June 2022 - Week 24
Scheduled Maintenance Report for Akamai Identity Cloud
Completed
The scheduled maintenance has been completed.
Posted Jun 09, 2022 - 08:39 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 09, 2022 - 08:00 UTC
Scheduled
The Akamai Identity Cloud (AIC) will undergo minor database upgrades required by AWS on 9 JUNE 2022. The upgrade will be completed in about 1 hour and will be applied during low traffic times. There are no functional changes needing customer action, but two small windows of downtime (~1 min each) will be required. The upgrades will be applied at the following time:

- When: 9 JUNE 2022, 08:00 UTC

- What: The Akamai Identity Cloud is performing database upgrades required by AWS. The maintenance activity is expected to last one (1) hour with two (2) small periods of downtime for each DB. Each downtime will last approximately one (1) minute each. So, each DB will see 2 minutes of downtime in two 1 minute increments over the course of the maintenance window.

- Component Area(s)*: Customer Insights, Registration, Webhooks

- Duration/Impact:
- For Customer Insights, events will queue up and be delivered immediately following the downtime. Given that the reports are cached, customers will not see any noticeable impact during this upgrade.

- For Webhooks, all events will queue up and be served immediately following the downtime. There will be no impact to event dispatch; however, any customer attempting to configure a webhook during this time may see an error and if so, will need to retry their action.

- For Registration, authentication and registration will both be offline during the downtime which end users may notice. These upgrades will happen during low traffic times so the impact will be as small as possible. Any end user that sees an error will need to retry their action depending on what it was.

* Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on the Akamai Education Center site https://identitydocs.akamai.com/home/proposed-release-categories

If you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp
Posted May 23, 2022 - 23:13 UTC
This scheduled maintenance affected: Canada.